Pensions Client Services Manager - Remote

Capita plc.; Remote; GBP 40,000 - GBP 55,000; Full time

Job summary

A UK consultancy firm is looking for a Client Services Manager - Pensions to lead and nurture relationships with key clients. This home-based position requires strong organisational skills, the ability to manage projects, and effective communication to ensure client satisfaction and drive initiatives. You will oversee the delivery of services, manage client escalations, and maintain CRM records. Experience with DB Pensions and the Salesforce system is preferred, along with a project-based background.

Benefits

23 days holiday (rising to 27)

Company matched pension

Voluntary benefits for lifestyle

Paid volunteer day

Health and wellbeing discounts

Qualifications

• Experience building strong relationships with external clients and internal stakeholders.
• Worked in a project-based environment including project governance and invoicing.

Responsibilities

• Support operations through active client management.
• Lead on instructions of services into the delivery team.
• Manage client escalation process.

Skills

DB Pensions knowledge

Strong communication skills

Strong attention to detail

Strong organisational skills

Tools

Salesforce

Job description

A UK consultancy firm is looking for a Client Services Manager - Pensions to lead and nurture relationships with key clients. This home-based position requires strong organisational skills, the ability to manage projects, and effective communication to ensure client satisfaction and drive initiatives. You will oversee the delivery of services, manage client escalations, and maintain CRM records. Experience with DB Pensions and the Salesforce system is preferred, along with a project-based background.