Sales Office Manager - Civil Engineering and Infrastructure Products

Builders' Merchant Company; Nuneaton; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A prominent construction products company in Nuneaton is seeking a Sales Office Manager to lead their internal sales operations. This role focuses on enhancing customer service and ensuring efficient processes while fostering team development. The ideal candidate will have a strong B2B sales background, excellent organizational and communication skills, and the ability to build relationships with clients. This position offers a highly competitive salary alongside performance-based bonuses and benefits.

Benefits

Performance Based Bonus

Benefits

Qualifications

• Proven experience in managing and developing an internal sales or customer service team.
• Strong B2B sales or account management background.
• Willingness to be based on site at least 3 days per week in Nuneaton.
• Full clean UK driving licence.

Responsibilities

• Lead, manage, and develop the internal sales team.
• Oversee daily customer enquiries, quotations, and order processing.
• Work closely with the external sales team.
• Report on sales performance and monitor KPIs.

Skills

Managing internal sales or customer service team

B2B sales or account management

Excellent organizational skills

Collaborative leadership

CRM systems

Communication skills

Tools

Microsoft Office

Job description

Sales Office Manager - Civil Engineering and Infrastructure Products - Nuneaton

23 January, 2026

As a leading Specialist Construction Products Recruiter, SRS Recruitment Solutions are instructed on a Sole Agency basis by a leading Manufacturer of Civil Engineering and Infrastructure Products who due to continued success in the UK are seeking to recruit a Sales Office Manager for their operation in Nuneaton.

This pivotal role involves leading and developing the internal sales operations, ensuring outstanding customer service, efficient processes, and seamless collaboration with the external sales team.

This position is ideal for a motivated and organised leader with a strong background in internal sales or customer service management, who thrives on coaching teams, streamlining operations, and building strong relationships with customers and suppliers.

Main Responsibilities of the Sales Office Manager

• Lead, manage, and develop the internal sales team, fostering a collaborative and high-performance culture.
• Set objectives, monitor performance, and provide regular coaching, feedback, and training.
• Oversee daily customer enquiries, quotations, and order processing to ensure accuracy, efficiency, and professionalism.
• Work closely with the external sales team to deliver seamless customer support and develop key accounts.
• Support complex orders, liaising with suppliers to resolve challenges and meet customer requirements.
• Contribute to sales strategy in collaboration with Directors, monitoring KPIs, pipeline activity, and overall performance.
• Build and maintain strong relationships with Builders Merchants and Specialist Distributors to support sales initiatives and overcome supply chain challenges.
• Report on sales performance, budgets, and KPIs to senior management.
• Stay informed on industry trends, competitor activity, and customer requirements to help shape business development.

Requirements of the Sales Office Manager

• Proven experience in managing and developing an internal sales or customer service team.
• Strong B2B sales or account management background.
• Excellent organisational skills to oversee busy office operations.
• Skilled communicator and motivator with a collaborative leadership style.
• Proficiency with CRM systems, reporting tools, and Microsoft Office.
• Willingness to be based on site at least 3 days per week in Nuneaton.
• Full clean UK driving licence.
• Experience in Construction Products or other technical product sales is advantageous.

Desirable Experience

• Familiarity with Construction Products, Builders Merchants, Specialist Construction Products Distributors, or similar sectors.
• Experience working to ISO quality standards.
• Ability to identify and streamline sales processes to improve efficiency.

Location/Area: Nuneaton

Salary: Highly competitive base salary

Package: Performance Based Bonus + Benefits

Vacancy No. 5471

To apply or find out more:

Consultant: Mark Hall

Tel. No. 01234 826450 ext 102

E-mail: [e-mail]

Website: www.srsuk.com