Business Operations Manager

Applied; Royal Leamington Spa; Hybrid; GBP 30,000; Full time

Job summary

A charitable organization based in the United Kingdom is seeking a motivated Operations Lead. This role encompasses office administration, financial management, and maintaining relationships with stakeholders. The ideal candidate possesses strong operational and financial skills, excellent communication abilities, and a commitment to supporting community initiatives. The position offers a hybrid work model, combining office and remote work, along with various employee benefits including professional development opportunities and a generous pension contribution.

Benefits

Pension contribution of 6%

27 days annual leave plus bank holidays

Flexible working environment

Qualifications

• Strong understanding of operations management and processes.
• Experience with budget management and financial reporting.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead operational support for Think Active and manage office administration.
• Handle financial bookkeeping and assist with budget management.
• Ensure compliance with Health & Safety regulations.

Skills

Operations management

Financial procedures

Communication

IT literacy

Strategic thinking

Tools

Xero

Sage

Excel

Job description

Employment Type Full time Fixed Term for 12 months

Location Hybrid ·United Kingdom(multiple locations) Warwickshire · Solihull · Coventry · Royal Leamington Spa Main headquarters in Leamington Spa. 2 days per week from the office and 3 working from home.

Salary £29,094 (GBP) plus travel expenses and pension contribution

Team Operations Team

Seniority Junior, Mid-level

• Closing:3:18pm, 18th Feb 2026 GMT

Job Description

ROLE PURPOSE

Lead operational support for Think Active, including office administration, financial management, partnership meetings, and acting as a first point of contact for customers and partners.

Ensure smooth, efficient operations to support the organisation’s mission.

Uphold Think Active’s values, culture, and customer charter in all work.

KEY ACCOUNTABILITIES

Finance

Manage financial bookkeeping (Xero, Sage, or equivalent), including credit control, and oversee charity income and expenditure in line with funding requirements and Charity Commission regulations. Act as the day-to-day liaison with accountants.

Assist the executive team with budget management, helping to set priorities that meet funder or partner specifications.

Prepare monthly financial monitoring reports for the trustee board and complete grant reconciliations in line with funder requirements.

Systems & procedures

Develop and maintain processes that assist business objectives, ensure compliance, and uphold quality standards.

Monitor daily operations, addressing potential issues proactively.

Undertake general financial and HR administration, including ordering, invoicing, DBS checks, staff inductions, personnel filing, and systems to support budget monitoring and audits.

Support the efficient management of office and operational procedures, promoting best practice and maximising efficiency.

Stakeholder & suppliers

Consider the needs of internal and external stakeholders and incorporate them into strategic planning.

Manage contractual relationships with suppliers as required.

Data Control & Management:

Develop and maintain accurate, up-to-date data and information in line with partnership systems and procedures.

Act as the organisation’s Data Controller, ensuring compliance with the Data Protection Act.

Health & Safety

To act as the organisation’s Health & Safety lead, to ensure compliance in accordance with HSE and to provide information to the exec team and the trustees.

Administrative

To provide personal assistance to the Head of Operations, when necessary

To undertake the minute secretary role for Think Active CSW meetings, ensuring efficient organisation and dissemination of information.

Generating income or raising funds.

Travel to venues to meet the needs of the organisation

Assist in the identification and undertaking of the postholder's own training and development requirements in accordance with the appropriate organisation's "confident, capable, inspirational people plan"

To undertake such duties and responsibilities of an equivalent nature, as may be determined by the Chief Executive or Executive team from time to time, in conjunction with the post holder.

Person Specification

CORE VALUES

Team player with a supportive, flexible, and professional approach.

Demonstrates kindness, consideration, appreciation, and tolerance, expecting the same in return.

Strong work ethic with resilience and willingness to go above and beyond.

Respects confidentiality and can reflect on personal performance to drive improvement.

SKILLS & EXPERIENCE

Knowledge:

Strong understanding of operations management, systems, and processes.

Knowledge of financial procedures, reporting, and budget management.

Experience with databases, project management, and IT systems.

Awareness of safeguarding, health, community, and legislation.

Knowledge of performance measurement, reporting, and current funding streams in the sport and physical activity sector.

Skills & Abilities:

Excellent communication and interpersonal skills; able to lead, motivate, persuade, negotiate, and influence at all levels.

Strategic, critical thinking, and decision-making skills.

Ability to work under pressure while maintaining high standards.

IT literate, including ability to use Excel or willingness to adapt and learn new systems, with an understanding of how technology enhances planning, evaluation, and communications.

Experience:

Measuring organisational performance to deliver strategic objectives.

Developing and improving internal and external systems, processes, and communications.

Strategic planning, implementation, review, and adaptation.

Managing teams, including setting objectives and reviewing performance.

Building and maintaining partnerships across voluntary, public, and private sectors.

Managing budgets (£100k–£300k) and preparing financial reports.

Generating income, preparing funding bids, and securing resources.

Experience supporting volunteers, leaders, and professional workforces in sport, physical activity, or health contexts

Additional finance and budget-setting experience

EHAVIOURAL TRAITS

Innovative, forward-thinking, developmental, and solution-focused

Passionate, inspirational, and motivational with a positive, can-do attitude

TECHNICAL AND PRACTICAL REQUIREMENTS

Willingness to work occasional evenings/weekends.

Ability to travel across Coventry, Solihull and Warwickshire.

This post is exempt from the Rehabilitation of Offenders Act 1974; appointment is subject to a satisfactory DBS check.

Think Active’s main headquarters are in Leamington Spa, with work also taking place across Coventry, Solihull, and Warwickshire. We operate a blended working model that includes home working, office attendance, and travel to meetings as required. The post holder will be expected to work flexibly to meet the organisation's needs.

ABOUT THINK ACTIVE

Think Active is a charity and the Active Partnership for Coventry, Solihull, and Warwickshire. Funded primarily by Sport England, we are one of 42 Active Partnerships in England.

Understanding the unique attributes and challenges within Coventry, Solihull and Warwickshire, we work collaboratively with our network of local partners to help create the right conditions for those facing the greatest inequalities to have access to movement, sport and physical activity, in a way that works for them.

BENEFITS OF WORKING FOR THINK ACTIVE

· Pension contribution of 6%.

· 27 days annual leave (FTE), plus bank holidays.

· Agile and flexible working, with a blended approach to home, office, and remote working.

· Enhanced maternity, paternity, and sick leave policies.

· Contribution to the cost of eye tests.

· Commitment to professional development and training.

· Cycle to Work Scheme.

As a values and people-driven organisation, we are committed to fostering a culture of diversity and inclusion in all aspects of our organisation. We encourage diversity and are committed to creating an inclusive environment for all employees.

We are a Disability Confident Committed employer, and we actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application and assessment process, and upon joining Think Active.

If you would like an informal conversation about this role before applying or if you would like to discuss any requirements or adjustments you mayrequirethroughout the recruitment and selection process, please contact us by email - [e-mail]