IT Support Officer

1625 Independent People; Bristol; On-site; GBP 28,000 - GBP 31,000; Full time

Job summary

A youth homelessness charity in Bristol is seeking a dedicated IT Support professional to join their FAST team, working 22.5 hours per week. You will oversee hardware assets, support colleagues through the IT helpdesk, and create IT guides. This permanent role offers a salary of £28,598 - £30,024 pro-rata and a supporting work environment focused on student wellbeing and development.

Benefits

Generous annual leave of 30 days

Employee Health Cash Plan

Supportive team culture

Qualifications

• Experience with IT hardware management.
• Ability to support colleagues through an IT helpdesk.
• Familiarity with SharePoint for IT documentation.

Responsibilities

• Administer and oversee hardware assets.
• Support colleagues on the IT helpdesk and triage tickets.
• Create and maintain IT guides and resources.

Job description

Overview

We are excited to be recruiting into our FAST team, working to support our colleagues and not just our systems and processes. You will be contributing to our organisation where technology directly supports our work with young people and positive outcomes.

Working closely with colleagues across multiple sites, you'll be at the forefront, ensuring smooth operations and facilitating the delivery of essential services.

How we work

At 1625ip our work is rooted in Psychologically Informed Environments (PIE) and Trauma-Informed Practice (TIP). Our Psychologically Informed Framework shapes how we build relationships, use our spaces, and support young people. This means we prioritise safety, trust, collaboration, and understanding the impact of trauma in every interaction. You don’t need prior experience in PIE or TIP to apply - we’ll support you to learn and develop these approaches in the role.

What you will be doing

• Administering and overseeing our hardware assets
• Supporting colleagues on our IT helpdesk system and triaging tickets
• Support the team to create and maintain IT guides and resources on SharePoint
• Supporting the IT Coordinator to onboard new colleagues and induct them into IT.

You will be in the FAST (facilities and systems team) and your line manager will be our Central Services Manager.

Who we are

We are a leading youth homelessness charity based in the Southwest, working with over 1,500 young people. At 1625ip we are driven by Social Justice and Passion: we strive to do something that matters and take pride in seeing the results of our work in social outcomes and improving young people’s lives.

Our commitment to equality and inclusion

We aim to build a more diverse workforce that reflects the young people we support, including those from migrant, refugee and asylum-seeking communities. We therefore warmly encourage applications from individuals who are currently under-represented at 1625ip, including people from ethnic minority backgrounds, Muslim and male candidates, and anyone with relevant lived experience. If you need an adjustment to be made to any part of the recruitment process, please let us know as soon as possible.

What we offer

• Hours per week: 22.5 (0.6 FTE)
• Contract type: Permanent
• Pay: £28,598 - £30,024 (pro rata based on 0.6 FTE)
• Location: Based in central Bristol, close to Bristol’s main rail and bus stations and the city centre
• Application deadline closes: 23:59, Thursday 19 February 2026
• If you have not heard from us by the end of the day on Tuesday 24 February, please assume that your application has been unsuccessful on this occasion.
• Interviews are on Thursday 05 March 2026.
• You will be asked to answer 4 questions at the top of the Word application form. These are required to ensure your application can be shortlisted.
• Please note the online e-application form cannot be saved so we recommend you prepare your Word application form before you start filling in the e-form.
• Please get in touch with us if a hard copy of the application form would be preferred. We will organise a time for you to collect it from and return it to Kingsley Hall (our main office in Old Market). An online application will then be created for you.
• For support with your application, skills, training, and your career - Skills Connect’s dedicated advisors can assist you.

Benefits

• A generous annual leave entitlement of 30 days per annum plus all Bank Holidays.
• Employee Health Cash Plan with HSF.
• A supportive and approachable team with an emphasis on colleague wellbeing.
• Colleague wellbeing statements and positive feedback on our culture and development opportunities.
• Disability Confident Employer status and related commitments.

Additional information

Equitable opportunities for everyone
We believe those with a criminal record should have an equal chance to become employees or volunteers and encourage applications. As an organisation who safeguard and promote the safety and welfare of children, young people and adults at risk, any job offer will depend on a satisfactory DBS (Disclosure and Barring Service) check. Successful candidates will need to provide our organisation with sufficient documentation to prove ID. We comply fully with the DBS code of practice and undertake to treat all applications for positions fairly. For successful candidates with a criminal record, a risk assessment process will take place with the recruiting manager. We also pride ourselves on being an equitable opportunities employer for everyone regardless of age, disability, gender identity, race, religion and beliefs, sex and sexual orientation. We have committed to being a Disability Confident Employer, and have made the Menopause Workplace, Mental Health at Work, and Bristol Equality Charter pledges. Please see our Policies section on the website for further information.