1st Line IT Support Analyst — Great Benefits & Growth

Oak Furnitureland Group; Swindon; On-site; GBP 22,000 - GBP 28,000; Full time

Job summary

A leading furniture retailer is seeking a 1st Line Service Desk Analyst in Swindon as the first point of contact for IT support. The role involves logging, triaging, and resolving incidents while maintaining high user satisfaction. Candidates should possess strong communication skills, attention to detail, and troubleshooting abilities, and will receive training to advance their skills. Benefits include employee discounts, life assurance, and 25 days holiday.

Benefits

Employee discount on products

Life assurance

25 days holiday

Birthday day off

Pension contributions

Employee Assistance Programme

My Rewards Programme

Free on-site parking

Qualifications

• Experience in a customer-facing IT support or service-desk role.
• Strong troubleshooting and fault-finding abilities.

Responsibilities

• Receive and log all calls, emails and self-service tickets.
• Resolve routine requests such as password resets and VPN issues.
• Provide regular status updates and confirm user satisfaction.

Skills

Customer-centred mindset

Clear, confident communication

Logical problem-solving

Attention to detail

Team player

Troubleshooting abilities

Verbal and written communication skills

Tools

Windows 10/11

Microsoft 365

Active Directory

Job description

A leading furniture retailer is seeking a 1st Line Service Desk Analyst in Swindon as the first point of contact for IT support. The role involves logging, triaging, and resolving incidents while maintaining high user satisfaction. Candidates should possess strong communication skills, attention to detail, and troubleshooting abilities, and will receive training to advance their skills. Benefits include employee discounts, life assurance, and 25 days holiday.