Senior Property & Guest Operations Manager

The Travel Chapter Group.; Bideford; On-site; GBP 80,000 - GBP 100,000; Part time

Job summary

A leading holiday home company in the UK seeks a Senior Property Manager. In this fast-paced role, you'll coordinate housekeeping and maintenance, assist guests, and ensure properties are guest-ready. Ideal candidates will have strong organizational skills, previous customer service experience, and a proactive mindset. The position offers 25 days holiday, a £500 annual holiday contribution, and various social and health benefits, fostering a people-first culture and diversity.

Benefits

25 days’ paid holiday plus bank holidays

£500 contribution towards a holiday

Paid volunteering day

Friends and family holiday discount

Life assurance

Social clubs for various interests

Exciting social events

Qualifications

• Strong organisational skills and the ability to manage competing priorities.
• Previous customer service experience, ideally in a fast‑paced or operational environment.
• A full UK driving licence due to occasional travel requirements.

Responsibilities

• Coordinating housekeeping and maintenance services to ensure properties are guest‑ready.
• Managing schedules and priorities across office and field‑based teams.
• Handling guest and homeowner queries before, during and after stays.
• Carrying out proactive property inspections and offering constructive feedback.

Skills

Strong organisational skills

Problem-solving mindset

Customer service experience

Excellent communication skills

Ability to manage competing priorities

Friendly and resilient approach

Job description

A leading holiday home company in the UK seeks a Senior Property Manager. In this fast-paced role, you'll coordinate housekeeping and maintenance, assist guests, and ensure properties are guest-ready. Ideal candidates will have strong organizational skills, previous customer service experience, and a proactive mindset. The position offers 25 days holiday, a £500 annual holiday contribution, and various social and health benefits, fostering a people-first culture and diversity.