Senior Property Manager

The Travel Chapter Group.; Bideford; On-site; GBP 80,000 - GBP 100,000; Part time

Job summary

A leading holiday home company in the UK seeks a Senior Property Manager. In this fast-paced role, you'll coordinate housekeeping and maintenance, assist guests, and ensure properties are guest-ready. Ideal candidates will have strong organizational skills, previous customer service experience, and a proactive mindset. The position offers 25 days holiday, a £500 annual holiday contribution, and various social and health benefits, fostering a people-first culture and diversity.

Benefits

25 days’ paid holiday plus bank holidays

£500 contribution towards a holiday

Paid volunteering day

Friends and family holiday discount

Life assurance

Social clubs for various interests

Exciting social events

Qualifications

• Strong organisational skills and the ability to manage competing priorities.
• Previous customer service experience, ideally in a fast‑paced or operational environment.
• A full UK driving licence due to occasional travel requirements.

Responsibilities

• Coordinating housekeeping and maintenance services to ensure properties are guest‑ready.
• Managing schedules and priorities across office and field‑based teams.
• Handling guest and homeowner queries before, during and after stays.
• Carrying out proactive property inspections and offering constructive feedback.

Skills

Strong organisational skills

Problem-solving mindset

Customer service experience

Excellent communication skills

Ability to manage competing priorities

Friendly and resilient approach

Job description

Employment Type

Permanent, Part Time (0.8 FTE, approximately 30 hours)

Hours of Work

Flexible across Monday to Saturday between 09:00 to 17:00, core days Monday and Friday plus every other Saturday. Participation in an on-call rota (paid) is required.

Location

Bakewell office based, with local travel.

On‑call Arrangements

Currently 17:00 to 21:00 Monday to Saturday and 09:00 to 21:00 on Sundays, paid on a rota basis.

Bank Holidays

Worked on a rota basis, with time off in lieu for any worked.

Your next chapter

Our Property Management function plays a crucial role in shaping the guest experience. From clean and welcoming homes to smooth maintenance and reliable support, our work makes stays feel effortless and keeps homeowners confident in our care.

Role Overview

As a Senior Property Manager, you will be right at the centre of the operation. This is a varied and fast‑paced role where you will coordinate housekeeping and maintenance activity, assist guests before and during their stay and support the wider team in managing day‑to‑day priorities. You will also liaise with suppliers and, when required, step up to support leadership coverage.

This role is perfect for someone who enjoys juggling multiple tasks, solving problems under pressure and working with a wide range of people to make things happen.

What you’ll be doing

• Coordinating housekeeping and maintenance services to ensure properties are guest‑ready
• Managing schedules and priorities across office and field‑based teams
• Handling guest and homeowner queries before, during and after stays
• Managing feedback and complaints calmly and professionallyLiaising with suppliers and contractors to maintain uninterrupted service
• Carrying out proactive property inspections and offering constructive feedback
• Maintaining accurate records and keeping systems up to date
• Supporting occasional office cover as the face of our brand
• Participating in the on‑call rota to support guests out of hours (paid)
• Stepping up to support leadership during absence or peak periods

You’ll have

• Strong organisational skills and the ability to manage competing priorities
• A proactive, problem‑solving mindset and the confidence to take ownership
• Previous customer service experience, ideally in a fast‑paced or operational environment
• Excellent communication skills with the ability to set and manage expectations
• Confidence working with suppliers, contractors or field‑based teams
• A friendly, resilient and calm approach to service delivery and complaints
• A willingness to roll up your sleeves and get involved in a wide variety of tasks
• Experience in property, hospitality, travel or housing (advantageous but not essential)
• A full UK driving licence (essential due to occasional travel requirements)

What’s in it for you?

• 25 days’ paid holiday plus bank holidays (pro rata for part‑time hours)
• An additional day off for your birthday or a loved one’s birthday
• £500 contribution towards a holiday of your choice each year
• A paid volunteering day for a charity close to your heart
• Friends and family holiday discount scheme
• Life assurance for peace of mind
• Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions and more
• Exciting social events, including our much‑loved Christmas parties

Who are we?

We’re Travel Chapter, the holiday home people, and we’re on a mission to showcase great places to stay across the UK. From cosy cottages to coastal escapes, we connect guests with memorable stays while supporting homeowners and local communities.

We’re proud to have been named one of the Sunday Times Best Places to Work 2024, and we’re a certified B Corp, committed to balancing profit with purpose. Our people‑first culture means everyone is welcome and support is always close by. Diversity and inclusion are central to our success. If you need any adjustments to the application or selection process, please let us know and we’ll be happy to help.