Arabic-Speaking Travel Support Specialist

Trip Group; City of Edinburgh; Hybrid; GBP 25,000 - GBP 30,000; Full time

Job summary

A leading travel company in the UK is seeking a Customer Service Advisor to support travelers through phone, chat, and email. In this full-time role, you will provide exceptional service, resolve travel-related issues, and collaborate with a multicultural team to achieve KPIs. Candidates must be fluent in English and Arabic and ideally have prior experience in customer service. This position offers hybrid working options and numerous benefits including health plans and continuous learning opportunities.

Benefits

33 days annual leave

Monthly performance bonuses

Health cash back plan

Free on-site gym

Continuous learning opportunities

Qualifications

• Previous customer service experience, ideally in a contact centre environment.
• Ability to handle multiple web chats with fast, accurate typing.
• Travel & Tourism industry experience – desirable but not essential.

Responsibilities

• Deliver outstanding customer service with empathy and professionalism.
• Take ownership of customer concerns and resolve travel-related issues.
• Collaborate within a supportive team to achieve KPIs and service targets.

Skills

Customer service experience

Fluent in English

Fluent in Arabic

Strong communication skills

Problem-solving skills

Resilience under pressure

Typing accuracy

KPI achievement

Job description

A leading travel company in the UK is seeking a Customer Service Advisor to support travelers through phone, chat, and email. In this full-time role, you will provide exceptional service, resolve travel-related issues, and collaborate with a multicultural team to achieve KPIs. Candidates must be fluent in English and Arabic and ideally have prior experience in customer service. This position offers hybrid working options and numerous benefits including health plans and continuous learning opportunities.