Service Advisor

Vertu Motors plc; Exeter; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

An esteemed automotive service provider in Exeter is seeking a confident and customer-focused Service Advisor to be the vital link between customers and workshop teams. The role requires strong communication skills and an ability to manage customer expectations, ensuring a valued experience throughout. The company offers a competitive salary, development opportunities, and a range of benefits such as additional leave days, discounts, and a share incentive scheme.

Benefits

25 days’ holiday plus bank holidays

Access to online rewards platform

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced maternity & paternity leave

Qualifications

• Experience in a customer-facing service role is essential.
• Natural communicator who builds rapport with customers.
• Ability to meet targets and deadlines effectively.

Responsibilities

• Welcome customers and set clear expectations for service.
• Keep customers updated throughout the service journey.
• Identify upselling opportunities that benefit customers.
• Follow up to ensure customer satisfaction.
• Collaborate with workshop for an outstanding experience.

Skills

Customer service experience

Strong communication skills

Organizational skills

Ability to work under pressure

Positive proactive approach

Job description

Vertu Peugeot Exeter

Basic Salary: £30,000 + Excellent Company Benefits

Ready to take the next step in your automotive career? At Vertu Peugeot Exeter, we’re looking for a confident and customer‑focused Service Advisor to join our friendly, highly respected team.

As part of one of the UK’s largest and most successful Motor Retail groups, you’ll be supported, developed, and given every opportunity to thrive.

Why join us?

The Service Advisor role is right at the heart of our dealership. You’ll be the trusted link between our customers and our workshop teams — making sure every customer feels valued, informed, and looked after from start to finish.

If you’re passionate about building strong relationships and delivering an exceptional customer experience, you’ll feel right at home with us.

What you’ll be doing

• Welcoming customers and setting clear expectations for their service or repair
• Keeping customers updated throughout their vehicle’s journey
• Identifying opportunities to upsell products and services that genuinely benefit customers
• Following up after work is completed to ensure satisfaction
• Working collaboratively with the workshop to deliver an outstanding experience

we’re looking for

• Previous experience in a customer‑facing service role — essential
• A natural communicator who builds rapport with ease
• Strong organisational skills and the ability to work well under pressure
• A positive, proactive approach to meeting targets and deadlines
• Experience as a Service Advisor is an advantage, but not essential

What you can expect in return

We invest more in colleague development than any other motor retailer — so your growth and progression truly matter here. You’ll also enjoy a fantastic range of benefits, including:

• 25 days’ holiday, rising with length of service, plus bank holidays
• Access to our online rewards platform — cash back & discounts across major retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced maternity & paternity leave

If you’re excited by the idea of joining a supportive team where your contribution is genuinely valued, apply today — we’d love to hear from you.

All offers of employment are subject to standard pre‑employment checks, including verification of employment history, address, credit check and criminal record check.