Service Advisor

Vertu Motors plc; Northampton; On-site; GBP 29,000 - GBP 35,000; Full time

Job summary

A major motor retailer in Northampton seeks a Service Advisor to enhance customer relationships and manage service expectations. The ideal candidate will have previous experience in a similar role and possess excellent communication and customer focus skills. This position offers a salary of up to £35,000 and various benefits, including training opportunities, holiday leave, and employee discounts. Join a company dedicated to investing in its employees' personal development for a promising career path.

Benefits

25 days holiday rising with length of service

Access to online rewards platform

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Qualifications

• Previous experience in a Service Advisor role is essential.
• Ability to work in a fast-paced environment while meeting targets.
• Strong relationship-building skills are crucial.

Responsibilities

• Act as the relationship manager between customers and the workshop.
• Set customer expectations and maintain communication throughout the service.
• Upsell additional products and conduct follow-ups with customers.

Skills

Customer focus

Communication skills

Relationship maintenance

Job description

Vertu Peugeot Northampton

up to £35,000 basic salary + excellent company benefits

Here at Vertu Peugeot Northampton, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you.

We are offering a basic salary of up to£35,000 depending on experienceplus company benefits.

The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn’t just about providing a service – its about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding.

You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, up selling additional products and follow-up with the customer to ensure they are happy with the work carried out.

For this role, we are looking for you to have a previous experience in this role; this is essential for you to be considered. Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting targets and deadlines.

We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

• 25 days holiday rising with length of service - plus bank holidays
• Access to our online rewards platform giving you cash back and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity & Paternity

Apply today to be considered for this vacancy.

If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address, credit history and criminal record check.

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