Field IT Support Apprentice — Customer Tech (Level 3 ICT)

BT Ireland; Leeds; On-site; GBP 20,000 - GBP 24,000; Full time

Job summary

A telecommunications company in Leeds is offering a Business Customer Support Technician Apprentice position. This paid apprenticeship lasts 18 months, focusing on customer service, installation, and support of BT products. Candidates should have five GCSEs, including English and Maths, and a full manual driving license. This role is suitable for individuals eager to learn and grow within a leading industry player, offering extensive training, support, and development opportunities.

Benefits

Huge discounts on EE & BT products

Online GP access

Market leading paid carer’s leave

Volunteering days

Optional Private Healthcare and Dental

Enhanced women’s health support

Qualifications

• Candidates must reside within a 90-minute commute of the specified location.
• Full manual driving licence required.
• Right to Work in the UK for the duration of the 18-month scheme.

Responsibilities

• Interact with customers from various sectors.
• Install, set up, and optimize BT products and services.
• Provide hands-on support and repairs for devices.

Skills

Passion for customer service

Willingness to learn

Problem-solving skills

Curiosity

Education

Five GCSEs at grades 4-9 (C or above), including English and Maths

Job description

A telecommunications company in Leeds is offering a Business Customer Support Technician Apprentice position. This paid apprenticeship lasts 18 months, focusing on customer service, installation, and support of BT products. Candidates should have five GCSEs, including English and Maths, and a full manual driving license. This role is suitable for individuals eager to learn and grow within a leading industry player, offering extensive training, support, and development opportunities.