Service Desk Analyst Healthcare

3Dnet; Chelmsford; Hybrid; GBP 28,000 - GBP 30,000; Full time

Job summary

A leading UK health services provider is seeking two talented Service Desk Analysts to deliver top-notch support to an extensive user base of approximately 15,000 across 250 sites. The ideal candidates will ensure customer satisfaction, oversee incident management, and perform quality checks. This hybrid role requires 3 days in-office work, with a salary range of £28k-30k plus benefits. Join a dynamic organization that values innovation and excellence.

Benefits

Competitive salary

Benefits package

Opportunities for advancement

Qualifications

• Proven experience in a Service Desk Analyst role.
• Strong communication skills and customer-focused approach is essential.
• Ability to manage teams and tasks efficiently.

Responsibilities

• Ensure all customers receive the help they require.
• Act as Major Incident Manager during escalations.
• Manage Service Desk personnel and Rota system.

Skills

Customer service

Incident management

Team management

Quality assurance

Data reporting

Job description

Service Desk Analyst x2 - Healthcare - Essex

Leading UK health services provider, currently expanding at pace with a reputation for innovation and excellence and a strong values culture.

They urgently require x2 talented Service Desk Analysts to help them provide 1st class service in supporting their extensive user base (c15,000 users across 250 sites).

Your Role Will Involve

• Ensure that all customers are provided with the level of help they require
• Monitor trends on the Service Desk and provide support to those areas most needed.
• Act as an escalation of operational issues that arise from the IT Service Desk.
• Take ownership of Major Incident communications, acting as the Major Incident Manager.
• Perform Quality checks on Incidents and Request tickets raised by the IT Service Desk Team, to ensure consistency of Service.
• Manage the IT Service Desk Rota system and Holiday request calendar.
• Conduct regular calls/meetings with IT Service Desk personnel.
• Line Manage Service Desk Analysts, carrying out monthly 1to1s and twice annual Appraisals.
• Induct, train and mentor new IT Service Desk Analysts.
• Assist and support the IT Service Desk Manager with process Implementation and continual service improvement.
• Provide weekly and monthly statistical reporting information
• The main shift is 8:30am-5pm.

In return, you will get the opportunity to contribute and develop further with a dynamic forward-thinking organisation that rewards achievers.

Shortlisting today.

Immediate starter.

Salary: £28k-30k+ Benefits.

Location: Essex - Hybrid x3 Days in office.