Reception & Café Host – Customer Experience

Freedom Leisure Limited; Malvern; On-site; GBP 40,000 - GBP 60,000; Part time

Job summary

A UK leading charitable leisure trust is seeking a Reception & Café Assistant to provide exceptional customer service and support café operations. The role includes welcoming visitors, managing bookings, and preparing food and beverages. Candidates should be passionate about service and able to multitask. Working hours are flexible, up to 4.75 hours per week on a rota basis, and provide ample growth opportunities. The position offers competitive pay of up to £12.21 per hour and a supportive team environment.

Benefits

Staff benefit scheme with discounts

Discounted staff membership

Incremental holidays

Employee Assistance Programme

Company pension

Fully funded training

Qualifications

• Passionate about delivering outstanding customer service.
• Comfortable using till systems and handling cash/card payments.
• Barista experience is desirable but training can be provided.

Responsibilities

• Welcome all visitors with a smile in a friendly and professional manner.
• Prepare and serve hot and cold drinks, including barista-style coffee.
• Work as part of a collaborative, multi-skilled team.

Skills

Outstanding customer service

Cash handling

Barista skills

Multitasking

Job description

A UK leading charitable leisure trust is seeking a Reception & Café Assistant to provide exceptional customer service and support café operations. The role includes welcoming visitors, managing bookings, and preparing food and beverages. Candidates should be passionate about service and able to multitask. Working hours are flexible, up to 4.75 hours per week on a rota basis, and provide ample growth opportunities. The position offers competitive pay of up to £12.21 per hour and a supportive team environment.