Supervisor

Monsoon; Glasgow; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A retail fashion company in Glasgow is looking for a passionate supervisor to lead a team in delivering exceptional customer service. You will drive sales and performance while ensuring a motivating and inclusive environment for your team. Responsibilities include supporting merchandising efforts and promoting customer engagement through brand values. This position offers a competitive salary, a bonus scheme, and additional benefits like a staff discount and a uniform allowance.

Benefits

Competitive salary

Bonus scheme

Staff uniform allowance

Generous staff discount

Additional holiday for birthday

Qualifications

• Experience in a supervisory or key holding role.
• Proven track record in customer service satisfaction.
• Ability to communicate effectively with team members.

Responsibilities

• Act as a brand ambassador promoting an exceptional customer experience.
• Support management in maximizing sales through merchandising.
• Maintain an inclusive environment that promotes equality within the team.

Skills

Leadership

Customer service excellence

Communication

Problem-solving

Team motivation

Job description

What are we looking for in you?

• Confident to lead by example, inspiring your team to make Monsoon Accessorize a great place for all who work and shop with us
• Experience within a supervisor or key holding role, with a proven track record in delivering excellence in customer service, both personally and through their team
• Someone who demonstrates passion, drive and resilience, with a can – do approach
• The ability to communicate openly and effectively
• A Solution driven Individual, with the ability to make decisions to benefit the business, with a sense of ownership to take responsibility

In this role you will

• Be a true brand ambassador, supporting the store and team in driving overall performance thorough delivering an exceptional customer experience and demonstrating the Monsoon Accessorize valueskindness
• Generating profit, through exceeding those KPIs
• Ensure the teams are motivated and knowledgeable, supporting everyone to achieve excellence in their roles
• Support the management team in maximising commercial opportunities to drive sales within your store, implementing Visual Merchandising and Window Guidelines to a high standard
• We offer piercing to our customers, and you would promote and deliver this with your team.
• Be flexible in your approach to your role, supporting other stores and team members to achieve a common goal
• Ensure an inclusive environment, promoting equality and with your team

Joining us, your benefits would include

• A competitive salary and exciting bonus scheme
• A Staff uniform allowance – enabling you to have fun wearing our accessoriesGenerous staff discount across all our brands – Accessorize, Monsoon, Monsoon Childrenswear and Monsoon HomeAn additional day’s holiday to celebrate your birthday

If this all sounds great and this could be the role for you, let us know and apply today.

At Monsoon Accessorize we don’t focus only on what we do, we also care about how we do it. Our values and the way we behave are important to us.

We are committed to creating a diverse and inclusive workforce and an environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people and are an equal opportunity employer. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio‑economic background, religion and/or belief. We will also consider flexible working requests for all roles, unless operational requirements prevent otherwise.

We provide reasonable accommodations as needed to people with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] to request discuss any specific requirements.