Deputy Store Manager

Monsoon; Manchester; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A well-known retail brand in Manchester is seeking a customer-focused leader for a supervisory role. You will drive team performance, deliver exceptional customer service, and support the management in achieving commercial goals. Strong leadership and communication skills are essential. Benefits include a competitive salary, bonus scheme, staff discount, and additional holiday for birthdays. Join us in fostering a diverse and inclusive environment.

Benefits

Competitive salary

Exciting bonus scheme

Staff uniform allowance

Generous staff discount

Extra holiday for birthday

Qualifications

• Experience in a supervisory role with proven customer service excellence.
• Ability to inspire and motivate a team.
• Strong passion and drive with a solution-oriented mindset.

Responsibilities

• Drive overall performance through excellent customer experience.
• Support management to maximize commercial opportunities.
• Implement visual merchandising and maintain standards.

Skills

Customer focus

Leadership

Communication

Problem-solving

Job description

What are we looking for in you?

• Demonstrate customer focus – ensuring delivering excellence in customer service, understanding the importance of delivering tailored one on one customer service and driving this through your team, always putting the customer at the heart of all that you do.
• Confident to lead by example, inspiring your team to make Accessorize a great place for all who work and shop with us
• Experience within a supervisor or key holding role, with a proven track record in delivering excellence in customer service, both personally and through their team
• Someone who demonstrates passion, drive and resilience, with a can – do approach
• The ability to communicate openly and effectively
• A solution‑driven individual, with the ability to make decisions to benefit the business, with a sense of ownership to take responsibility

In this role you will:

• Be a true brand ambassador, supporting the store and team in driving overall performance through delivering an exceptional customer experience and demonstrating the Accessorize values.
• Generating profit, through exceeding those KPIs.
• Ensure the teams are motivated and knowledgeable, supporting everyone to achieve excellence in their roles.
• Support the management team in maximising commercial opportunities to drive sales within your store, implementing Visual Merchandising and Window Guidelines to a high standard.
• We offer piercing to our customers, and you would promote and deliver this with your team.
• Be flexible in your approach to your role, supporting other stores and team members to achieve a common goal.
• Ensure an inclusive environment, promoting equality and kindness with your team.

Joining us, your benefits would include:

• A competitive salary and exciting bonus scheme.
• A staff uniform allowance – enabling you to have fun wearing our accessories.
• Generous staff discount across all our brands – Accessorize, Monsoon, Monsoon Children’swear and Monsoon Home.
• An additional day’s holiday to celebrate your birthday.

If this all sounds great and this could be the role for you, let us know and apply today.

At Monsoon Accessorize we don’t focus only on what we do, we also care about how we do it. Our values and the way we behave are important to us.

We are committed to creating a diverse and inclusive workforce and an environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people and are an equal opportunity employer. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will also consider flexible working requests for all roles, unless operational requirements prevent otherwise.