Medical Operations - Primary Care

Methodfi; Greater London; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A healthcare technology firm in the UK is seeking a Medical Operations team member to lead the rollout of Accurx Scribe across NHS sites. The ideal candidate will have a clinical background, a passion for technology, and excellent communication skills. Responsibilities include training clinicians, collecting data insights, and refining product templates. The role involves travel throughout the UK and an opportunity to make a significant impact on healthcare delivery. Competitive candidates will demonstrate initiative and a strong sense of ownership from day one.

Qualifications

• Clinically trained, ideally as a general practitioner.
• Passion for AI and technology in healthcare.
• Strong organisational and process-driven mindset.
• Excellent collaboration skills with clinicians and engineers.

Responsibilities

• Lead deployments of Accurx Scribe across NHS sites.
• Travel to GP sites to support deployments.
• Run training sessions and provide hands-on support.
• Collect usage insights and measure effectiveness.

Skills

Clinical background

Excellent communication skills

Organisational skills

Willingness to travel

Initiative and ownership

Education

Training as a general practitioner

Job description

About the Role

You’ll join Tandem’s Medical Operations team and help bring our AI Medical Assistant into real clinical settings across the UK. This is a high-impact role built for someone with a clinical background in the primary care setting who wants hands-on experience with product implementation, customer-facing work, and AI in healthcare.

You will work closely with the Accurx primary care team to drive adoption of Accurx scribe nationwide. This means leading the full rollout process — from engaging clinicians and delivering training to refining templates and optimising prompts for better accuracy. You’ll also collect product feedback directly from users and work closely with our engineers to continuously improve the product.

What You Will Do

• Lead deployments: take ownership of rolling out Accurx Scribe, powered by Tandem, across NHS sites nationwide — from clinician onboarding to successful go-lives.

• Travel extensively: this role involves frequent travel to GP sites across the UK to support deployments and work directly with clinicians. There will also be occasional trips to Stockholm to collaborate with the wider team.

• Be on the frontline: run training sessions, shadow clinicians, and provide hands-on support to ensure seamless adoption.

• Drive impact with data: collect usage insights and outcomes to measure effectiveness and demonstrate ROI to NHS stakeholders.

• Shape the product: refine templates, optimise AI prompts, and feed back user insights directly to our engineers to continuously improve Tandem.

• Champion our users: build strong relationships with clinicians, develop champions within Trusts, and showcase success stories through compelling case studies.

• Support growth: assist with live demos, represent Tandem at events, and join commercial conversations alongside senior colleagues.

What You Bring

• Clinically trained: you ideally are training to be or have completed training as a general practitioner.
• A passion for technology, AI, and its potential to transform healthcare.
• Excellent communication and collaboration skills - comfortable working with clinicians, engineers, and commercial teams.
• Strong organisational skills and a process-driven mindset.
• Keen to learn and iterate: you’ll receive mentorship, but we want people who have a strong sense of initiative and ownership.
• Willingness to work flexibly, travel to customer sites frequently, and step up during critical moments.

Bonus Points

• Familiarity with prompting and large language models (LLMs).
• Experience or interest in developing simple templates or documentation for clinicians.
• Exposure to regulatory standards in the UK or EU (e.g. clinical safety, digital health compliance).
• Experience running implementation projects or customer-facing rollouts.

How to Apply

We adopt a continuous selection process, so please make sure to apply with your CV in English.

Our interview process consists of 4 stages:

1. Screening interview with Talent Acquisition

2. Timed simulation exercise - 1h timed take-home exercise simulating the activities of the role e.g. responding to support queries, prompt optimisation and task prioritisation

3. First interview with Medical Operations Lead / UK Director

4. Test working Day - Join us in the London office for a day to experience our culture firsthand, collaborate with our team, and see how you work in action.

Culture at Tandem

At Tandem, we move fast, think big, and take ownership. We\'re a high-performing, diverse team with a shared drive to change the future of healthcare - and we’re just getting started.

Our culture is built on action, ambition, and learning. You\'ll be trusted to take the lead, challenge yourself, and make an impact from day one. We believe real growth happens when you\'re stretched, supported, and surrounded by smart, passionate teammates who want to win together.

Even though we’re spread across countries, we come together often in Sweden for team meetings, social events, and offsites - blending global reach with real human connection.

We hire for talent, potential, and attitude - valuing different backgrounds and fresh perspectives. Great ideas come from everywhere, and we’re building a team that reflects the world we want to change. Tandem handles sensitive patient data and will conduct a background check before hiring any candidate.