Engineering Manager (Care access and prioritisation)

Entrepreneur First; Greater London; Hybrid; GBP 75,000 - GBP 105,000; Full time

Job summary

A leading healthcare technology company located in London is seeking an Engineering Manager. This pivotal role involves overseeing a team dedicated to enhancing communication across healthcare systems, impacting millions of NHS staff. Responsibilities include driving product delivery, managing team performance, and collaborating with various stakeholders. The ideal candidate has a strong technical background, experience in agile methodologies, and excels in both technical and management roles. The position offers a competitive salary range and flexible working arrangements.

Benefits

Salary up to £105,000

Share options worth £50,750

Flexible benefits

Enhanced parental leave

Free breakfasts and snacks

Qualifications

• Strong technical background in software delivery lifecycle.
• Management experience overseeing full employee lifecycle.

Responsibilities

• Drive delivery of clinician-facing inbox.
• Manage technical delivery and team processes.
• Ensure team health and accountability.

Skills

C#

Java

User-centric design

Agile methodologies

Job description

Location

London (Shoreditch)

Employment Type

Full time

Location Type

Hybrid

Department

Product & Technology, Engineering

Compensation

• £75K – £105K • Offers Equity

Healthcare systems are struggling; our solution is communication.

We have a bold vision: everyone involved in a patient’s care - including the patient - should be able to communicate with each other, and we believe every NHS staff member should be using our software to make that happen. We want to make healthcare genuinely better.

We are solving one of the biggest challenges of our generation, and to do this, we need the best talent possible to help us raise the bar… this is where you come in.

Our products are used daily (and you will have most certainly received a message from us) by over 98% of GP practices and half of NHS hospitals sending an average of over 25 million messages every month, impacting millions of lives.

As an Engineering Manager, your role will be mission-critical and you will be central to shaping the core communication infrastructure of the NHS. You\'ll directly enable faster, safer, and more accessible patient care, while also helping teams solve customer problems and leading the team that owns a specific set of capabilities within the Accurx product.

To give a flavour of what you might be working on, right now we are focused on:

• Implementing our AI Scribe across GP practices, hospitals, and other care settings, and ensuring every patient leaves an appointment with a clearly documented summary

• Translating our expertise from implementing total triage in GP practices to improve how hospital specialist services deliver care

• Powering communication for Integrated Neighbourhood Teams, a new type of service bringing together staff from different organisations that is pivotal to the government’s 10-year plan

The unique challenges you\'ll solve

• Balancing product delivery with technical health by representing the team’s decisions, trade-offs, and priorities to non-technical stakeholders.

• Driving continuous improvement by using data to monitor delivery flow and proactively addressing obstacles to ensure commitments are met.

• Fostering a high-performance culture by providing feedback, growth opportunities, and support to your engineers.

What you\'ll do...

• Drive the delivery for our clinician-facing inbox, to help clinicians prioritise, manage, and resolve patient requests

• Drive the evolution of our conversations and inbox technical systems

• Manage the process and the mechanisms used by the team to deliver on their commitments

• Be accountable for delivery: Ensure goals are achievable, with appropriate assessment and decomposition of work, sequencing, and capacity planning (in collaboration with the expertise in your team)

• Ensure the team manage the health of their systems confidently and responsibly

• Guide technical direction: Work with the engineers on your team to make appropriate architectural and system design decisions within your team’s product area. Champion best practices around code quality, monitoring, alerting, and service health.

• Lead and grow your team: Manage and mentor your engineers, supporting recruitment, development, performance reviews, promotions, and conflict resolution. Build a culture that is collaborative, high-performing, and focused on delivering impact.

• Enable cross-team success: Collaborate with other engineering managers, product managers, and stakeholders to unblock dependencies and ensure alignment across the business.

What we\'re looking for

We need an Engineering Manager who embodies our Principles and thrives on significant challenges. We\'re seeking the core skills below, coupled with a mindset ready for real impact.

• Strong technical background with experience in C# or Java, or a similar role within the software delivery lifecycle.

• Experience in user-centric, multidisciplinary teams, working closely with product, UX, and commercial functions.

• A strong business mindset to work effectively with both technical and non-technical stakeholders.

• Delivery-focused with experience in agile teams, able to create clear delivery plans that ensure visibility on results and impact.

• An understanding of best practices around monitoring, alerting, and maintaining service health.

• The ability to contribute to technical decisions and participate in discussions on system and service design.

• Strong management experience overseeing the full employee lifecycle, including recruitment, conflict resolution, performance management, and promotions. and system design decisions within your team’s product area. Champion best practices around code quality, monitoring, alerting, and service health.

• Lead and grow your team: Manage and mentor your engineers, supporting recruitment, development, performance reviews, promotions, and conflict resolution. Build a culture that is collaborative, high-performing, and focused on delivering impact.

• Enable cross-team success: Collaborate with other engineering managers, product managers, and stakeholders to unblock dependencies and ensure alignment across the business.

What success looks like in this role:

• Your product team consistently delivers high-quality features

• Engineers feel supported, motivated, and clear on their priorities, and are performing well as individuals and a team

• Technical decisions contribute to a reliable, scalable, and secure platform used by millions of NHS staff, especially important as we scale

• Delivery plans are transparent, measurable, and aligned to organisational goals.

Our Principles in Action

• Fix healthcare communication: Healthcare systems are struggling; our solution is communication - all of our efforts are centred here.

• Raise the bar: We have built an exceptional team to solve hard challenges. We hire for expertise and new ideas, maintaining high standards, giving honest feedback, and only delivering work we\'re proud of.

• Be a driver, not a passenger: We make things happen, focus on the right problems, and bring the energy to deliver ambitious goals.

• Succeed together: We succeed only as a team. Our mission is too important for anything less, so company success always comes first.

• Move with urgency: We\’re on a mission, and every day lost is a missed opportunity to improve lives. We work at pace and focus on our mission, our users, and our impact.

• Be relentlessly resourceful: We embrace constraints as they force us to think differently, be creative, and focus.

• Embrace challenge: We value constructive conflict over harmony, having tough conversations for the best outcome.

What we can offer

We believe in supporting our team to do their best work, and thrive both professionally and personally.

• £75,000 - £105,000 salary + the value of £50,750 in share options

• Access to Happl - a flexible benefits provider with a given budget of £600 to spend on perks of your choice. Options include private health insurance, wellness providers and more

• Flexible Working: We are an office first culture and ask you are in at least 3 days a week.

• Enhanced parental leave policy

• We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat!

...And much more.

Like the sound of this role and want to know more about the company? Here's more about us...

We’re a fast-growing healthcare technology company which makes it easier for patients and healthcare teams to communicate.

Accurx is where conversations happen with and about patients. Our software helps doctors, nurses, pharmacists, administrators and other professionals to seamlessly connect with both patients and each other.

Our mission is simple: everything we do is to make patients healthier and healthcare staff happier. Today, Accurx is used in 98% of GP practices nationwide and every day more healthcare professionals are using our software in hospitals, pharmacies, care homes and the community.

We’re passionate about staying close to our users, which is why everyone at Accurx visits a GP practice at least twice a quarter to understand how a practice runs, the difficulties they face with technologies and how we can help.

Head over to our main careers page to find out more about the team and our candidate hub.

You can also find out more about us on Medium, LinkedIn and Twitter & Instagram.

Our YouTube channel is full of demos of our product, webinars we have held with our users and some clips about life at Accurx.

Diversity & Inclusion

Accurx is committed to being an inclusive employer. As part of this, we’re glad to accommodate candidates who need adjustments throughout the interview process.

Pre-employment Screening

All successful candidates are asked to complete a Basic DBS check along with other pre-employment checks (referencing & right to work). You can find more on our process here. If you’d like to ask questions before you apply please email [e-mail].

Compensation Range: £75K - £105K