Credit and Collection Specialist

Varel; Aberdeen City; On-site; GBP 40,000 - GBP 55,000; Full time

Job summary

A leading energy solutions company in Aberdeen, Scotland is seeking an experienced Credit & Collection Specialist to manage customer receivables. The role involves direct customer interactions, ensuring timely collections, and requires a minimum of 5 years' experience in a related field. The ideal candidate should possess strong communication skills and a solid understanding of accounting principles, alongside proficiency in Microsoft Excel and SAP. This position offers a challenging and rewarding work environment.

Benefits

Competitive pay

Career development opportunities

Attractive benefits

Qualifications

• Minimum 5 years of customer-facing collections experience.
• Fluency in English both written and verbal is required.
• Experience working in multi-regional organizations preferred.

Responsibilities

• Manage assigned accounts receivable portfolio.
• Handle customer set up and credit limit proposals.
• Conduct collection calls and maintain customer relationships.
• Prepare financial reports and monitor aging accounts.

Skills

Customer service orientation

Attention to detail

Communication skills

Problem-solving skills

Teamwork and collaboration

Education

High school diploma or equivalent

Bachelor’s degree in Business, Finance, or Accounting

Tools

Microsoft Excel

SAP

Job description

Overview

Varel Energy Solutions (VES) is one of the world’s largest independent manufacturers and suppliers of downhole drilling and completions products to the energy sector. VES offers an exciting and fast-paced work environment, attractive benefits, and competitive pay. If you’re looking to invest in your career development, Varel Energy Solutions is the right place for you. Come join our team!

Summary: We are seeking an experienced and proactive Credit & Collection Specialist to join our team in Aberdeen, Scotland. This role will focus on managing receivables for a customer portfolio predominantly located in the Middle East. The ideal candidate brings strong customer-facing collections experience, excellent communication skills, and the ability to work both independently and collaboratively within a team environment.

Essential Duties and Responsibilities

Other duties may be assigned.

• Manage an assigned accounts receivable portfolio
• Complete customer set up
• Propose customer credit limit and payment terms for approval by management.
• Focus on timely collection of outstanding balances
• Issue monthly account statements
• Conduct outbound collection calls and hold virtual meetings with customers
• Build and maintain strong customer relationships to facilitate effective collection efforts
• Perform account reconciliations, resolving payment discrepancies and ensuring accuracy of customer account data
• Monitor aging reports and proactively follow up on overdue accounts
• Assist with preparation of financial reports relating to internal/external audits.
• Collaborate with internal stakeholders to resolve invoice disputes or billing issues
• Document collection activity and maintain accurate records in line with company policies
• Prepare and present regular reporting on collection status, escalations, and risk exposure
• Contribute to continuous improvement efforts within the Credit & Collections function
• Performs other duties and participates in special projects as assigned.

Minimum Requirements

• Competencies (skills & abilities)
• High level of professionalism and customer service orientation
• Attention to detail to maintain data integrity and to extract data and prepare accurate reports
• Strong understanding of basic accounting principles and ability to perform detailed account reconciliation
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office, specifically in Excel
• Ability to work independently with minimal supervision while maintaining strong teamwork and collaboration
• Comfortable and confident making collection calls by phone and via virtual platforms
• Understanding of the cash flow cycle and its impact on Days Sales Outstanding (DSO)
• Fluency in English (both written and verbal) is required
• Strong problem-solving skills and attention to detail
• Ability to adapt to cultural differences and communication styles
• Proficiency in SAP for AR management and experience working in complex ERP environments

Preferred Skills

• Knowledgeable in customer payment portals
• Proficiency in Excel (VLOOKUP/Pivot Tables)
• Arabic language skills

Education and Experience

• High school diploma / secondary school or equivalent
• Bachelor’s degree in: Business, Finance, or Accounting preferred
• Minimum 5 years of customer-facing collections experience, preferably with exposure to customers in the Middle East region
• Experience working for international or multi-regional organizations

Thank you for your interest in a career with Varel Energy Solutions.