Customer Service Associate

ProPivotal; Remote; Full time

Job summary

A customer service company is seeking a Bi-Lingual Customer Service Associate to address customer inquiries and provide outstanding service in both English and German. The role involves problem-solving through phone, chat, and email while maintaining a high-quality customer experience. Candidates should have at least 6 months of customer service experience, proficiency with communication tools, and flexibility to work various shifts. The position offers competitive pay and options for remote work.

Benefits

Competitive pay

Annual bonus and equity

Remote-friendly with on-site options

Comprehensive health coverage

Annual travel discounts

Qualifications

• Fluency in both English and German (speaking, reading, writing).
• Minimum 6 months of customer service experience in an office or call center environment.
• Proficiency with typing, phone, and computer navigation.
• Flexibility to work varying shifts, including weekends and public holidays.

Responsibilities

• Address customer inquiries through phone, chat, and email, prioritizing a positive and satisfying experience.
• Use various software tools to access and review customer accounts, researching policies to provide accurate resolutions.
• Manage escalated issues with professionalism, patience, and a customer-first approach.
• Work closely with colleagues to maintain consistent, high-quality service across all interactions.

Skills

Fluent in English

Fluent in German

Customer service experience

Computer navigation

Job description

Customer Service Associate (Bi-LingualEnglish/German)

Why work for us:

• Competitivepay of £13-15/hr plus annual bonus, and equity
• Remote-friendlywith on-site options and flexible scheduling
• Annualtravel discounts and funds for wellness or personal use
• Comprehensivehealth coverage and competitive premiums

What You’ll Do:

• Address customer inquiries through phone,chat, and email, prioritizing a positive and satisfying experience
• Use various software tools to access andreview customer accounts, researching policies to provide accurate resolutions
• Manage escalated issues with professionalism,patience, and a customer-first approach
• Work closely with colleagues to maintainconsistent, high-quality service across all interactions.

Requirements:

• Fluentin both English and German (speaking, reading, writing)
• Minimum6 months of customer service experience in an office or call centerenvironment
• Proficiencywith typing, phone, and computer navigation
• Flexibilityto work varying shifts, including weekends and public holidays

ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.