Guest Services Host

Portico Corporate Reception Management Ltd; Cambridge; On-site; GBP 29,000; Full time

Job summary

A corporate reception management company in Cambridge is seeking a Guest Services Host to provide exceptional customer service at a financial services client's office. The ideal candidate will be a proactive team player with a proven background in customer service, keen organizational skills, and a friendly demeanor. Responsibilities include acting as the first point of contact, assisting with administration, and ensuring guests have an outstanding experience. The role offers a full-time schedule and a competitive salary of £28,840 as a 6-month maternity leave cover.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

24-hour personal helpline for employees

Training and development opportunities

Qualifications

• Proven track record in delivering outstanding customer service.
• Strong organizational and communication skills.
• Willingness to go above and beyond for clients.

Responsibilities

• Act as the first point of contact for all queries.
• Assist with general administration and catering requests.
• Provide an engaging and friendly welcome to guests.

Skills

Customer service

Organizational skills

Communication skills

Proactivity

Job description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in theircareers.

We are currently recruiting for a Guest Services Host to join our team in the Cambridge offices of a client in the financial services industry!

The successful candidate will be the first point of contact for all queries. They will also work closely with the firm’s staff, as well as other service partners to provide the best possible level of customer service to all.

Conveying an attitude where no request is too big and no detail is too small, the successful Guest Services Host will provide a friendly, larger than life welcome, whilst remaining security conscious. They will also know the difference between being discreet and going the extra mile to anticipate the needs of their guests.

They will also work closely with the regional facilities manager to assist with general administration, as well as handling catering requests for the meeting rooms and the service of food and drinks.

Hours: 40 hours per week, between 8am–5pm, Mon-Fri
Salary: £28,840

Please note that this is a 6-month maternity leave cover contract.

We are looking for a friendly candidate with a passion for service and attention to detail. They must be willing to go above and beyond to create exception experiences for our clients, as well as possessing strong organisational, communication skills and demonstrating a keen level of pro-activity with a range of tasks.

The ideal candidate must have a proven track record in delivering outstanding customer service.

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.