Guest Service Assistant Front of House

Crest Hotels Group; Bristol; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A leading hotel group in Bristol is seeking a Guest Service Assistant Front of House to deliver exceptional customer service and warm welcomes to guests. Responsibilities include managing check-ins, handling inquiries, and ensuring a smooth stay. Ideal candidates will have experience in customer service, particularly in hotel reception. Opportunities for growth and skill development available. Join a supportive team dedicated to creating memorable guest experiences.

Benefits

Friends and Family rate

Celebration of milestones

50% off Food & Beverage

Meals on duty

Access to Hospitality Rewards

Employee Assistance Programme

Qualifications

• Experience of working on Reception.
• Strong IT and telephone skills.
• Previous experience in a hotel or customer-facing role.
• Evidential strong problem-solving skills and attention to detail.

Responsibilities

• Deliver a warm welcome and exceptional service throughout guests' stay.
• Handle check-ins, check-outs, reservations, and guest inquiries.
• Ensure a smooth and enjoyable experience for guests.

Skills

Customer service

Problem-solving

Communication

Adaptability

IT skills

Telephone skills

Job description

Arnos Manor Hotel is a beautifully unique 73 bedroom hotel bustling bar, restaurant and adaptable meeting and event space for 200 all within a beautifully unique listed building. Being built in the 17th century Arnos Manor has retained many of its original features and charming character.

The Role of Guest Service Assistant - Front of House

Our Guest Service Assistant Front of House will be responsible for providing a warm welcome for our guests with an efficient check in/ check out and everything in between. As Guest Service Assistant Front of House you will ensure that all standards are maintained, colleagues work collaboratively safely at all times whilst delivering that exceptional customer service and creating memorable experiences. Fantastic organisation, communication, problem solving and being adaptable are attributes required in the role.

An eye for detail and for delivering memorable guest experiences for our guests make this a lovely role for someone who wants to have a real impact on our guest experience. The role is a hands-on role for someone who is flexible and would enjoy supporting in other areas as required to ensure a wonderful stay.

The Guest Service Assistant will ideally be experienced in Reception however if you have the drive and passion to develop, we will help you develop and grow developing skills and knowledge in Front Office, Food & Beverage and Housekeeping.

The role of Guest Service Assistant will report to the Guest Service Manager Front of House and is ideal for someone who has strong demonstratable experience in customer service. It is a perfect opportunity for someone who would like to take the next step in their career and have a commitment to development and training.

Job Overview

As a Guest Service Assistant – Front of House, you will be the first point of contact for guests, delivering a warm welcome and exceptional service throughout their stay. You will handle check-ins, check-outs, reservations, and guest inquiries while ensuring a smooth and enjoyable experience.

Experience & Qualifications

• Experience of working on Reception.
• Strong IT and telephone skills.
• Previous experience in a hotel or customer-facing role.
• Evidential strong problem-solving skills and attention to detail.
• £60 BB per night for Friends and Family rate
• Celebration of milestone employment anniversaries
• 50% off Food & Beverage in our hotels
• Meals on duty provided
• Access to Hospitality Rewards
• Offerings from retail and dining discounts
• Employee Assistance Programme and same day on-line GP appointments