Guest Service Assistant

Crest Hotels Group; Bristol; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A renowned hotel chain in Bristol seeks a Guest Service Assistant for night shifts. You will provide attentive service, manage overnight processes, and ensure a welcoming environment for guests. This role requires strong customer care skills, problem-solving abilities, and communication prowess. Ideal candidates are self-motivated and have experience in hospitality. The position offers competitive perks including meal provisions and discounts.

Benefits

50% off Food & Beverage

Meals on duty

Access to Hospitality Rewards

Employee Assistance Programme

Qualifications

• Excellent customer service and communication skills.
• Ability to work independently and stay alert during night shifts.
• Previous experience in a hotel or customer-facing role.

Responsibilities

• Provide great service overnight, ensuring all night processes are complete.
• Perform security walks and checks during night shifts.
• Handle guest inquiries and assist with overnight administrative tasks.

Skills

Excellent customer service

Strong communication

Time management

Problem-solving skills

Attention to detail

Job description

Arnos Manor Hotel is a beautifully unique 73 bedroom hotel bustling bar, restaurant and adaptable meeting and event space for 200 all within a beautifully unique listed building. Being built in the 17th century Arnos Manor has retained many of its original features and charming character.

Role

Guest Service Assistant - Nights

The Guest Service Assistant - Nights will be responsible for providing great service overnight, ensuring that all night processes for the Front Office function are complete, and supporting other departments with tasks that can be carried out overnight. You will ensure that the hotel is ready and in great shape for guests in the morning. The Guest Service Assistant - Nights will aim to create a memorable experience from every interaction, from guest arrival or interaction to the fond farewell. You will ensure attentive service overnight and that all security walks and checks are carried out.

A key aspect of the role is to forge a great rapport with guests from initial contact, maintain strong working relationships with all departments to ensure excellent service delivery, and effectively maximise revenue when there is opportunity.

The Guest Service Assistant - Nights will ensure that all processes are followed within the bar and that they support all colleagues.

The role of Guest Service Assistant - Nights will report to the Guest Service Manager - Nights and will work closely with the entire hotel team.

This role is ideal for someone who is self-motivated, has excellent customer care skills with strong communication and time management.

Job Overview

As a Guest Service Assistant Nights, you will be the face of the hotel during nighttime operations, ensuring a safe, welcoming, and efficient experience for guests. You will be responsible for front desk duties, security checks, handling guest inquiries, and assisting with overnight administrative tasks.

Experience & Qualifications

• Excellent customer service and communication skills.
• Ability to work independently and stay alert during night shifts.
• Strong problem-solving skills and attention to detail.
• IT and administrative skills for handling reservations and reports.
• Previous experience in a hotel or customer-facing role.
• £60 BB per night for Friends and Family rate
• Celebration of milestone employment anniversaries
• 50% off Food & Beverage in our hotels
• Meals on duty provided
• Access to Hospitality Rewards
• Offerings from retail and dining discounts
• Employee Assistance Programme and same-day online GP appointments