Client Success Executive: Strategic Accounts & Mentorship

NCC Group plc; Manchester; Hybrid; GBP 28,000 - GBP 35,000; Full time

Job summary

A leading software solutions provider in Manchester is seeking a Customer Service Executive to enhance customer relationships and deliver exceptional service. You will manage a portfolio of clients, mentor team members, and ensure smooth onboarding processes. The ideal candidate will possess strong communication skills and proven leadership in customer service. This position offers a full-time role with a hybrid work arrangement.

Qualifications

• Exceptional written and verbal communication skills, able to manage high-stakes client interactions.
• Demonstrated leadership in customer service, with mentoring or coaching experience.
• Advanced Salesforce (or CRM) reporting and data analysis skills.

Responsibilities

• Onboard new clients and ensure seamless account setup.
• Provide timely support via phone and email for clients.
• Conduct retention calls and gather feedback for service enhancement.

Skills

Exceptional written and verbal communication skills

Leadership in customer service

Advanced Salesforce skills

Strong project and time management skills

Cross-functional collaboration experience

Job description

A leading software solutions provider in Manchester is seeking a Customer Service Executive to enhance customer relationships and deliver exceptional service. You will manage a portfolio of clients, mentor team members, and ensure smooth onboarding processes. The ideal candidate will possess strong communication skills and proven leadership in customer service. This position offers a full-time role with a hybrid work arrangement.