Retention Executive

Lloyd Motor Group; Lancashire; On-site; GBP 32,000; Full time

Job summary

A major UK car retailer is seeking a Retention Executive to join their Blackpool team. Responsibilities include contacting customers for service updates, promoting Service Plans, and supporting departmental objectives. Ideal candidates will have strong customer focus and sales skills. This position offers 33 days of annual leave, a cycle-to-work scheme, and extensive training opportunities, making it perfect for those passionate about customer service.

Benefits

33 days of annual leave

Cycle to work scheme

Free flu jabs

Life Cover

Internal and manufacturer training

Qualifications

• Strong understanding of customer needs and sales principles.
• Experience with customer relationship management systems.
• Ability to work collaboratively in a team.

Responsibilities

• Utilise iLloyd and Dealer Management systems to contact customers.
• Guide customers towards suitable products or services.
• Promote Service Plans and aftermarket products.
• Support the Service Manager in achieving objectives.
• Identify opportunities to enhance customer experience.

Skills

Customer focus

Sales skills

Communication

Teamwork

Job description

Retention Executive

Location: Lloyd BMW/MINI/BYD retailers in Blackpool.

Salary: Basic Salary with an OTE of £32,000.

Hours: Monday - Friday 08:30 - 17:30, working 1 in 4 Saturdays 08:30 - 13:00.

Role responsibilities

• Proactively utilise iLloyd, Dealer Management, and manufacturer systems to contact customers due for service, MOT, or vehicle updates, reviewing EVHC records to follow up on any outstanding or deferred work.
• Apply a strong understanding of customer needs to confidently guide them towards the products or services that best suit their requirements.
• Promote Service Plans and aftermarket products to both returning and new service customers as a key retention and loyalty tool.
• Support the Service Manager and wider team in achieving departmental and manufacturer objectives and targets.
• Collaborate with colleagues to actively promote our full range of services, identifying opportunities to grow business and enhance the customer experience.

Company Benefits

• 33 days of annual leave, inclusive of bank holidays.
• Cycle to work scheme.
• Free flu jabs.
• Life Cover.
• Internal and manufacturer training.

About Lloyd Motor Group

Founded in 1976, Lloyd Motor Group is one of the UK's largest family-run car retailer groups, with 40 retailers across Northern England and Southern Scotland. Representing prestigious brands like BMW, MINI, Land Rover, BYD, Volvo, Kia, Volkswagen, Skoda, INEOS, Honda motorcycles and BMW Motorrad, we've built our reputation on exceptional customer service delivered with a professional yet personal touch. Join our passionate team and you'll find a supportive culture that values your contribution, invests in your development, and empowers you to grow while making a real difference in a company where people are our greatest asset.