SME Finance Account Manager | Client Success & Growth

Methodfi; Greater London; On-site; GBP 35,000 - GBP 48,000; Full time

Job summary

A dynamic fintech company in Greater London is seeking an Account Manager to serve as the main contact for new and existing customers. In this role, you will support clients during their application process and maintain strong relationships to help them achieve their goals. The ideal candidate has a background in customer service, strong communication skills, and is fluent in German. We offer a supportive culture and numerous benefits including medical insurance, generous leave, and professional development opportunities.

Benefits

Medical insurance

25 days holiday plus extra birthday leave

Paid volunteering day

Cycle-to-work scheme

Access to learning platforms

Qualifications

• Relevant professional experience in customer service, preferably in banking or fintech.
• Fluent in German with a good understanding of English.

Responsibilities

• Support new customers and guide them through the application process.
• Maintain a portfolio of existing and new customers.
• Build long-lasting client relationships and help them achieve business goals.
• Provide insights on customer feedback for process improvement.

Skills

Customer centricity

Sales-oriented

Excellent communication skills

Team player

Problem-solving

Education

Commercial training or business studies

Job description

A dynamic fintech company in Greater London is seeking an Account Manager to serve as the main contact for new and existing customers. In this role, you will support clients during their application process and maintain strong relationships to help them achieve their goals. The ideal candidate has a background in customer service, strong communication skills, and is fluent in German. We offer a supportive culture and numerous benefits including medical insurance, generous leave, and professional development opportunities.