Crypto Platform Customer Success Manager

Applied Intuition Inc.; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading technology firm in Greater London seeks a Customer Success Manager to build and maintain relationships with customers, ensuring they achieve success with the platform. Responsibilities include developing customer success plans, providing insights on new features, and driving customer adoption. With a focus on strategic outcomes, the ideal candidate should have over 5 years in customer success roles, strong project management skills, and knowledge of blockchain technology. This position offers a dynamic environment with opportunities for career advancement.

Qualifications

• 5+ years of experience in Account Manager or Customer Success role.
• Experience managing significant technology change programs.
• Ability to manage executive relationships and discussions.

Responsibilities

• Build Customer Success Plans with assigned customers.
• Work closely with Sales for customer insights.
• Provide customer upsell and expansion recommendations.

Skills

Relationship management

Project management

Communication skills

Technical understanding of blockchain

Customer advocacy

Education

Bachelor’s degree

Job description

A leading technology firm in Greater London seeks a Customer Success Manager to build and maintain relationships with customers, ensuring they achieve success with the platform. Responsibilities include developing customer success plans, providing insights on new features, and driving customer adoption. With a focus on strategic outcomes, the ideal candidate should have over 5 years in customer success roles, strong project management skills, and knowledge of blockchain technology. This position offers a dynamic environment with opportunities for career advancement.