Themis CMS Onboarding & Data Quality Specialist (Hybrid)

Nelson Trust; England; Hybrid; GBP 30,000; Full time

Job summary

A leading charity organization in the United Kingdom is seeking a WRNA Themis Support Specialist to assist women's centres in using their Themis Case Management System. The role involves onboarding, user support, and data monitoring to ensure compliance with quality standards. Ideal candidates will have experience with CRM systems, excellent communication skills, and a commitment to making a positive impact on women's services. This hybrid role offers flexible working, competitive salary, and comprehensive training.

Benefits

25 days holiday (pro rata)

Public holidays

Comprehensive training and development programme

Generous pension scheme

Supportive Learning & Development team

Responsibilities

• Lead onboarding and configuration of the Themis CMS.
• Support user access, permissions and system readiness.
• Monitor data quality, accuracy, and performance.
• Provide training, troubleshooting, and user guidance.
• Support compliance with data protection and information governance.
• Contribute to reporting, audits and continuous improvement.

Skills

Experience with CRM or case management systems in service delivery

Strong understanding of data quality and performance monitoring

Able to explain technical concepts clearly to non‑technical users

Experienced in digital/system change and onboarding

Highly organised and solutions‑focused

Excellent communication skills

Willingness to travel nationally

Job description

A leading charity organization in the United Kingdom is seeking a WRNA Themis Support Specialist to assist women's centres in using their Themis Case Management System. The role involves onboarding, user support, and data monitoring to ensure compliance with quality standards. Ideal candidates will have experience with CRM systems, excellent communication skills, and a commitment to making a positive impact on women's services. This hybrid role offers flexible working, competitive salary, and comprehensive training.