Themis Support

Nelson Trust; England; Hybrid; GBP 30,000; Full time

Job summary

A leading charity organization in the United Kingdom is seeking a WRNA Themis Support Specialist to assist women's centres in using their Themis Case Management System. The role involves onboarding, user support, and data monitoring to ensure compliance with quality standards. Ideal candidates will have experience with CRM systems, excellent communication skills, and a commitment to making a positive impact on women's services. This hybrid role offers flexible working, competitive salary, and comprehensive training.

Benefits

25 days holiday (pro rata)

Public holidays

Comprehensive training and development programme

Generous pension scheme

Supportive Learning & Development team

Responsibilities

• Lead onboarding and configuration of the Themis CMS.
• Support user access, permissions and system readiness.
• Monitor data quality, accuracy, and performance.
• Provide training, troubleshooting, and user guidance.
• Support compliance with data protection and information governance.
• Contribute to reporting, audits and continuous improvement.

Skills

Experience with CRM or case management systems in service delivery

Strong understanding of data quality and performance monitoring

Able to explain technical concepts clearly to non‑technical users

Experienced in digital/system change and onboarding

Highly organised and solutions‑focused

Excellent communication skills

Willingness to travel nationally

Job description

WRNA Themis Support Specialist

Salary: £30,000 pro rata
Hours: 17.5 hours per week
Location: Hybrid, with ability to travel nationally

The Nelson Trust are an award‑winning charity with 40 years’ experience supporting people to recover from addiction, trauma, and multiple unmet needs. As we expand the WRNA programme nationally, we’re looking for a WRNA Themis Support Specialist to help women’s centres confidently and consistently use our Themis Case Management System (CMS).

This role supports the technical onboarding, data quality, and performance monitoring of the Themis CMS. You’ll ensure centres are data‑ready, confident using the system, and meeting WRNA quality standards.
This is not an IT helpdesk role, it’s a service‑focused position working closely with practitioners, managers, and partners.

Key Responsibilities

• Lead onboarding and configuration of the Themis CMS.
• Support user access, permissions and system readiness.
• Monitor data quality, accuracy, and performance.
• Provide training, troubleshooting, and user guidance.
• Support compliance with data protection and information governance.
• Contribute to reporting, audits and continuous improvement.

About You

• Experience with CRM or case management systems in service delivery.
• Strong understanding of data quality and performance monitoring.
• Able to explain technical concepts clearly to non‑technical users.
• Experienced in digital/system change and onboarding.
• Highly organised, calm, and solutions‑focused.
• Excellent communication skills.
• Willing to travel nationally.

Why Join Us?

• Make a real impact on women’s services nationwide.
• Be part of a supportive Learning & Development team.
• Hybrid working + 25 days holiday (pro rata) + public holidays.

We have become known for the quality of our work and ability to provide bespoke care and support services. While we are proud of our achievements so far, we are ambitious and want to continue to grow and diversify our workforce.

We recognise that employees from different backgrounds bring unique knowledge, perspectives and experiences and we are committed to increasing the diversity of our workforce and welcome applications from individuals across all sectors of society.

This is an opportunity for new, challenging and highly rewarding experiences. Our staff make a real difference to people’s lives and in return for your commitment and enthusiasm, we offer a comprehensive training and development programme a generous pension scheme and a positive working environment.

If this sounds like the role for you, please submit an application today!

Application closing date: Friday 20th February

Interview date: Tuesday 24th February