Shift Leader: Lead 100+ Team to Deliver Great Service

McDonald's; Mansfield; On-site; GBP 24,000 - GBP 32,000; Full time

Job summary

A leading global fast-food chain is seeking a Shift Manager in Mansfield, England, to supervise a team of over 100 employees in a multi-million-pound restaurant. Responsibilities include coaching staff, monitoring operations, and ensuring adherence to customer service standards. Applicants should possess experience in team management within customer-focused environments, with the flexibility to work varied shifts. The role offers a competitive benefits package including holiday pay and employee discounts.

Benefits

Holiday pay

Service Awards

Enrolment in Pension scheme

Meal allowance

Employee discounts

Qualifications

• Experience managing and leading teams in a retail, hospitality, or customer-focused environment.
• Ability to adapt to customer needs and lead by example.
• Strong communication skills to answer customer queries.

Responsibilities

• Orient and coach employees to meet shift work requirements.
• Monitor operations and solve operational problems.
• Build sales and grow profitability while ensuring outstanding customer experience.

Skills

Leadership

Customer service

Problem-solving

Team management

Job description

A leading global fast-food chain is seeking a Shift Manager in Mansfield, England, to supervise a team of over 100 employees in a multi-million-pound restaurant. Responsibilities include coaching staff, monitoring operations, and ensuring adherence to customer service standards. Applicants should possess experience in team management within customer-focused environments, with the flexibility to work varied shifts. The role offers a competitive benefits package including holiday pay and employee discounts.