Strategic Service Manager: Customer & Supplier Delivery

AllPoints Fibre Networks Limited; United Kingdom; On-site; GBP 45,000 - GBP 65,000; Full time

Job summary

A UK-based telecom service provider seeks a proactive Service Manager to oversee service partnerships with customers and suppliers. Responsibilities include enhancing service levels, managing operational documentation, and implementing service improvement plans. The ideal candidate will possess strong communication skills, commercial awareness, and experience within a service management environment. Benefits include comprehensive wellness packages, generous annual leave, and financial wellbeing programs. If you're ready to make an impact, we encourage you to apply.

Benefits

Bupa private medical insurance

30 days annual leave

Employer contributory pension

Cashback and voucher schemes

Responsibilities

• Own and report on Service Level Management.
• Drive improvements with Service Improvement Plans (SIPs).
• Represent customers’ requirements and interests.
• Drive continuous service improvement (CSI) and service development.
• Deliver customer’s contractual service deliverables.

Skills

Ability to communicate clearly and inclusively both verbally and in writing

A strong sense of commercial awareness

Confidence in a service management environment

Proven ability to work in a structured and methodical way

Positive assertiveness

Education

ITIL Service Management certification

Knowledge of Customer or Supplier Management in a wholesale environment

Job description

A UK-based telecom service provider seeks a proactive Service Manager to oversee service partnerships with customers and suppliers. Responsibilities include enhancing service levels, managing operational documentation, and implementing service improvement plans. The ideal candidate will possess strong communication skills, commercial awareness, and experience within a service management environment. Benefits include comprehensive wellness packages, generous annual leave, and financial wellbeing programs. If you're ready to make an impact, we encourage you to apply.