Service Development & Customer Experience Lead

Virgin Media Business Ireland; Bradford; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading telecommunications company is seeking a Service Development and Customer Support Manager in Bradford. This role involves managing commercial processes, supporting service changes, and enhancing customer relationships. Ideal candidates are highly organized, detail-oriented, and have strong communication skills. The position offers a competitive salary and various employee benefits, including wellness programs and a chance to grow within a dynamic environment.

Benefits

Competitive salary

25 days annual leave

Wellbeing benefits

Matched pension contribution

Paid Volunteer Time Off

Discounted gym memberships

Access to car benefit scheme

Online learning platform access

Qualifications

• Experience in commercial processes and service development required.
• Strong organizational skills to manage multiple priorities.
• Excellent communication skills across all stakeholder levels.

Responsibilities

• Support the early stages of service development and change.
• Manage and prepare operational and commercial impact assessments.
• Coordinate internal reviews and inputs from multiple teams.

Skills

Commercial processes

Customer onboarding

Organizational skills

Communication skills

Attention to detail

Tools

Microsoft Office

Job description

A leading telecommunications company is seeking a Service Development and Customer Support Manager in Bradford. This role involves managing commercial processes, supporting service changes, and enhancing customer relationships. Ideal candidates are highly organized, detail-oriented, and have strong communication skills. The position offers a competitive salary and various employee benefits, including wellness programs and a chance to grow within a dynamic environment.