Wholesale Service Delivery Lead

Freedom Fibre Limited.; Irlam; On-site; GBP 60,000 - GBP 75,000; Full time

Job summary

A leading telecom service provider in the UK is seeking a Service Manager to oversee service delivery for wholesale customers. This role involves leading service projects, managing client relationships, and ensuring compliance with Service Level Agreements. The successful candidate will have a strong background in service management within the utilities sector and excellent communication skills. Join us to enhance customer experience and drive continuous improvement in service delivery.

Qualifications

• Proven track record in service management.
• Experience in utilities sector, preferably telecoms.
• Ability to build relationships with stakeholders.

Responsibilities

• Lead the delivery of service projects and monitor SLAs.
• Manage client communication throughout the delivery lifecycle.
• Report on service performance to management.
• Ensure compliance with contracts and SLAs.

Skills

Excellent presentation/communication skills

Results oriented mindset

Ability to manage and report metrics

Agile problem solving

Team player

Education

ITIL qualification

Tools

MS Office software suite

Job description

A leading telecom service provider in the UK is seeking a Service Manager to oversee service delivery for wholesale customers. This role involves leading service projects, managing client relationships, and ensuring compliance with Service Level Agreements. The successful candidate will have a strong background in service management within the utilities sector and excellent communication skills. Join us to enhance customer experience and drive continuous improvement in service delivery.