Guest Service Assistant

Peoplebank; Bowness-on-Windermere; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A hospitality company in Bowness-on-Windermere is seeking a Guest Service Assistant to join their front-of-house team. The ideal candidate will have a guest service orientation and experience with the Guestline Rezlynx booking system. Responsibilities include welcoming guests, assisting with check-in/check-out, and responding to inquiries. This position operates on a fixed-term contract from March 1st to October 31st, offering opportunities for discounted stays and food across the portfolio.

Benefits

Pension Scheme

Discounted Hotel Stays across our 7H Portfolio

Discounted Food and Beverage across our 7H Portfolio

Qualifications

• Demonstrated experience in a guest-facing role, preferably in hospitality.
• Ability to multitask and thrive in a fast-paced environment.
• Strong attention to detail and commitment to quality service.

Responsibilities

• Greet and welcome guests warmly.
• Assist guests with check-in and check-out.
• Provide information about hotel facilities and local attractions.
• Respond to guest enquiries and complaints promptly.
• Handle reservations and guest account updates.

Skills

Guest service orientation

Excellent communication skills

Problem-solving skills

Professionalism

Tools

Guestline Rezlynx booking system

Job description

A place for all, in the heart of Bowness on Windermere. Experience the untouched beauty of the Lake District, where quintessential days out meet weekend adventures and family holidays. Take the time to press pause and breathe in the fresh air.

Affirm your love for the great outdoors or rekindle a nostalgic appreciation for nature. Whether you've lived here all your life or you're visiting for the first time, the outstanding beauty on the doorstep of our hotel in Bowness-on-Windermere will take your breath away every time.

The Ro is where lazy mornings and jam-packed days come together. It's where your time is yours to do as much or as little as you please. So relax with the family, explore with friends or relish in the company of your solo trip, surrounded by the laid back tranquillity of the lakes.

Proud recipient of the Tripadvisor Travellers’ Choice Award - thanks to our amazing guests!

We are looking for a friendly and attentive Guest Service Assistant to support our front-of-house team in delivering exceptional service and ensuring a memorable stay for every guest.

Key Responsibilities

• Greet and welcome guests warmly upon arrival and departure
• Assist guests with check-in and check-out procedures efficiently
• Provide information about hotel facilities, services, and local attractions
• Respond promptly to guest enquiries, requests, and complaints with professionalism
• Handle reservations, cancellations, and guest account updates as required
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs
• Maintain accurate guest records and ensure confidentiality
• Support the front desk team during busy periods or staff shortages
• Uphold hotel standards of hospitality, appearance, and service at all times

Knowledge of Guestline Rezlynx booking system is essential for this role.

This is a fixed term positon from 1st March to 31st October.

Our Values

Transparency | We ensure clarity in communication so that there are no surprises
Ownership | We think and perform like owners
Driven | We have a constant desire for improvement
Investment in our People | We continuously invest in our people to ensure that they are the best that they can be

• Pension Scheme
• Discounted Hotel Stays across our 7H Portfolio
• Discounted Food and Beverage across our 7H Portfolio