Customer Service Volunteer

Bluecross; Bridgnorth; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A charitable organization for pets is looking for a Customer Service Volunteer to enhance the shopping experience at their store. In this role, you will greet shoppers, assist them with purchases, and process sales transactions on the till with care. You will also support donor contributions and create a welcoming environment for customers. This is a great opportunity to develop valuable customer service skills while contributing to a meaningful cause in a positive team setting.

Benefits

Comprehensive training

Flexible shift options

Supportive team environment

Qualifications

• Passion for helping people and supporting pet welfare.
• Ability to handle sales transactions accurately.
• Willingness to learn and engage with customers.

Responsibilities

• Greet and assist shoppers at the store.
• Process sales transactions on the till.
• Encourage donor contributions and Gift Aid sign-ups.

Skills

Friendly demeanor

Customer service skills

Positive attitude

Job description

Be the Friendly Face of Our Shop: Become a Customer Service Volunteer!

Are you passionate about helping people and eager to support a cause that makes a difference? Join us as a Customer Service Volunteer and play a vital role in enhancing the shopping experience at our stores. Your friendly presence will be essential in providing exceptional customer service and contributing to our mission of raising funds for pets in need.

In this role, you’ll be the welcoming smile that greets every shopper, assisting them with their needs and ensuring their visit is enjoyable. You’ll play a key role in processing sales on our till, but don’t worry we’ll provide full training. You’ll handle transactions with accuracy and care, ensuring that every payment process runs smoothly. By supporting donors with their stock donations and encouraging Gift Aid sign-ups, you’ll help maximise the impact of every contribution.

Your role doesn’t stop there—you’ll contribute to a positive and friendly shopping environment. Your outgoing nature and positive attitude will help create a warm atmosphere where every customer feels valued and appreciated.

Volunteering with us offers more than just the chance to help pets; it’s an opportunity to develop valuable skills in customer service and retail while being part of a supportive and enthusiastic team. You'll gain practical experience in a lively setting and enjoy the satisfaction of knowing that your efforts directly support pet welfare.

We provide comprehensive training to ensure you feel confident and prepared in your role, and with flexible shift options, we’re happy to work with your availability. If you’re excited about making a difference and joining a team that values your contributions, we’d love to have you on board.

Apply now to start your rewarding journey as a Customer Service Volunteer and help us create a welcoming space for all our shoppers!