IT Support Engineer - Clinical / 2nd Line

Pharmaxo Pharmacy Services Ltd.; Wimbledon; On-site; GBP 31,000 - GBP 37,000; Full time

Job summary

A leading healthcare service provider in Wimbledon is seeking an experienced IT Support Engineer for Clinical 2nd Line support. This role involves managing support requests via an ITSM platform and providing escalation support. Candidates should have at least two years of experience in IT support at the 2nd line level. Competitive salary is offered, along with annual leave and a comprehensive benefits package, which includes a bonus scheme and pension contributions.

Benefits

Annual leave of 25 days + bank holidays

Annual company bonus scheme

Pension plan with employer contributions

Life Assurance package

Employee Assistance Programme

Qualifications

• Minimum two years of experience in IT Support at 2nd line level within an enterprise environment.

Responsibilities

• Manage support requests via ITSM platform.
• Provide escalation support while ensuring strong troubleshooting details.
• Act as a link between IT Infrastructure, other departments, and external partners.

Skills

2nd Line IT Support

Troubleshooting

ITSM Platform

Mentoring

Job description

IT Support Engineer – Clinical / 2nd Line

About us

The Pharmaxo Group is an award winning, market leading pharmaceutical and healthcare business that serves customers, patients and medical professionals across the UK.

We are located in a modern manufacturing and office facility in Corsham Science Park in Wiltshire, just 5 miles from Chippenham and 8 miles from Bath. The Pharmaxo Group comprises of:

• Bath ASU which produces thousands of aseptically (sterile) compounded injectable pharmaceutical products each day for hospitals and patients who are fighting cancer, living with chronic disease or in need of pain relief.
• Pharmaxo Healthcare which is a growing clinical homecare provider in an expanding market offering greater convenience to patients whilst delivering efficiencies to the NHS.
• Pharmaxo Scientific which develops the innovations in biotechnology, data and information technology that drive our businesses.

Your role

Working with colleagues throughout the business as well as external resources, you will be responsible for managing support requests via our ITSM platform, using your knowledge and experience at a 2nd Line level to take issues through to resolution or, where necessary, escalating with strong handover and troubleshooting detail.

As the primary escalation point for 1st Line Support you will provide a solid backbone to the support function offering mentoring and advice internally as well as a dependable communications link between the IT Infrastructure department, other business departments, partner service providers, suppliers, and customers.

We want everyone to have an equal opportunity to apply for this role. If you require any adjustments, or would prefer to apply in an alternative format, please contact [e-mail] and we will be happy to support you through the process.

• Annual salary: up to £36,750 (inclusive of Outer London weighting)
• Annual leave of 25 days + bank holidays (increasing to 27 days after 3 years’ service)
• Annual company bonus scheme (subject to scheme eligibility)
• Pension - you will be auto-enrolled after 3 months of employment at 5% (with an employer contribution of 4%). You can also opt to increase your contribution to 6% to which the employer will contribute 8%.
• Generous Life Assurance package
• Access to Employee Assistance Programme, counselling service and virtual GP service
• Pharmaxo Engage is our Reward & Recognition intranet which includes shopping discounts and benefits.

IT Support Engineer – Clinical / 2nd Line

Up to £36,750 (inclusive of Outer London weighting)

Experience

Two years’ experience in IT Support at 2nd line level within an enterprise environment.