Restaurant Operations Lead — Drive Results & Guest Delight

Kentucky Fried Chicken (KFC); Tunstall; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading fast-food restaurant chain located in Tunstall is looking for a leader to support team operations. You will be responsible for managing restaurant performance, training staff, and ensuring optimum guest experiences. The ideal candidate understands the importance of building strong teams and maintaining smooth operations, even under pressure. Joining means becoming part of a community where your background is welcomed, and your aspirations supported. A competitive salary and bonuses are included, along with numerous employee perks.

Benefits

Quarterly bonus

Extra holiday

Life assurance

Free food during shifts

Staff discount

Gym discounts

Wellbeing support

Qualifications

• Proven experience in leading and managing teams to achieve goals and enhance performance.
• Strong interpersonal skills to foster team cohesion and guest satisfaction.
• Ability to handle administrative tasks efficiently during busy periods.

Responsibilities

• Support and lead the team to meet performance targets.
• Train and motivate team members to exceed expectations.
• Ensure smooth operational processes including roster management and stock control.
• Deliver exceptional guest experiences to encourage repeat visits.

Skills

Team leadership

Performance management

Guest service

Communication

Job description

A leading fast-food restaurant chain located in Tunstall is looking for a leader to support team operations. You will be responsible for managing restaurant performance, training staff, and ensuring optimum guest experiences. The ideal candidate understands the importance of building strong teams and maintaining smooth operations, even under pressure. Joining means becoming part of a community where your background is welcomed, and your aspirations supported. A competitive salary and bonuses are included, along with numerous employee perks.