Optical Retail Assistant — Eyewear & Frame Fittings

Vision Express; Wigan; On-site; GBP 10,000 - GBP 15,000; Full time

Job summary

A leading optical retailer in the UK is looking for a Retail Optical Assistant to deliver exceptional customer service and expertise in eyewear. You will assist with fittings, adjustments, and support eye tests using advanced technology. Join a team with strong values and a commitment to continuous development within the optometry field. Enjoy benefits including free eyewear and competitive bonuses based on performance, making your career in optical retail both rewarding and fulfilling.

Benefits

Free eyewear (up to £550 annually)

33 days holiday with buy/sell options

Family and friends discounts

Free eye tests

Employee wellbeing support

Qualifications

• Confident engaging with customers and recommending products.
• Passionate about eyewear, style, and comfortable with digital tools.
• Strong communicator who listens and understands customer needs.

Responsibilities

• Deliver confident personalised customer service and product advice.
• Assist with fittings, adjust frames, and carry out minor repairs.
• Support pre-screening eye tests using the latest optical technology.
• Keep the store running smoothly with admin and support tasks.

Skills

Customer service

Product advice

Confidence engaging with customers

Communication

Teamwork

Job description

A leading optical retailer in the UK is looking for a Retail Optical Assistant to deliver exceptional customer service and expertise in eyewear. You will assist with fittings, adjustments, and support eye tests using advanced technology. Join a team with strong values and a commitment to continuous development within the optometry field. Enjoy benefits including free eyewear and competitive bonuses based on performance, making your career in optical retail both rewarding and fulfilling.