Night Shift Guest Services Pro — Safety & Support

Peoplebank; Carlisle; On-site; GBP 22,000 - GBP 28,000; Full time

Job summary

A prominent hotel management company is seeking a Night Team Member for the Carlisle Station Hotel. The role involves managing guest requests, ensuring security, and providing support during night shifts. The ideal candidate should have hotel experience, excellent customer service skills, and the ability to remain calm under pressure. This position offers exciting employee benefits, including discounts across hotel stays, meals on duty, and well-being support.

Benefits

Employee discounts on bedroom rates

Shopping discounts

Eye care

Free legal & money advice

Counseling sessions

Cycle to work scheme

Free meals on duty

Free parking

Qualifications

• Previous experience in a hotel or similar environment, ideally in a night role.
• Friendly and professional demeanor.
• Strong understanding of safety and security procedures.

Responsibilities

• Manage guest requests promptly and professionally.
• Maintain safety and security procedures throughout the night.
• Perform regular security checks to ensure hotel safety.
• Provide general support to staff during the night shift.
• Assist with maintenance or housekeeping tasks as needed.
• Serve food and beverages to guests when required.
• Handle guest check-ins and check-outs.
• Manage emergency situations as they arise.

Skills

Customer service skills

Communication skills

Interpersonal skills

Organizational skills

Calm under pressure

Adaptability

Attention to detail

Job description

A prominent hotel management company is seeking a Night Team Member for the Carlisle Station Hotel. The role involves managing guest requests, ensuring security, and providing support during night shifts. The ideal candidate should have hotel experience, excellent customer service skills, and the ability to remain calm under pressure. This position offers exciting employee benefits, including discounts across hotel stays, meals on duty, and well-being support.