IT and Technology Specialist

TheOutnet Limited; Greater London; On-site; GBP 30,000 - GBP 50,000; Full time

Job summary

A luxury fashion retailer in Greater London is seeking an IT & Technology Specialist to enhance day-to-day tech experiences. This hands-on role involves acting as the first contact for IT support, managing hardware/software needs, and supporting onboarding processes. The ideal candidate will have over 3 years of IT support experience and strong knowledge of end-user hardware and applications. This position is crucial for enabling productivity and modernizing the tech environment.

Qualifications

• 3+ years in an IT support, service desk, or workplace technology role.
• Strong hands-on knowledge of end-user hardware and operating systems.
• Experience managing user accounts, licences, and access controls.

Responsibilities

• Act as the first point of contact for all IT and workplace technology issues.
• Troubleshoot and resolve employee technology issues in a timely manner.
• Support employee onboarding and offboarding from a technology perspective.
• Develop and implement a structured IT ticketing system.

Skills

IT support experience

Knowledge of end-user hardware

Common workplace applications

Job description

THE OUTNET is the online destination for luxury fashion from previous seasons. Since 2009, it has showcased style that lasts by offering past-season womenswear and menswear, including exclusive capsules, from world-leading designer brands. With a strong focus on extending the life of luxury, THE OUTNET delivers a curated edit of exceptional fashion at up to 70% off, combining timeless style with a more responsible approach to retail.

As THE OUTNET continues its journey, we are looking for a IT & Technology Specialist to support and enhance the day-to-day technology experience for our teams.

This is a hands-on, highly visible role, acting as the first point of contact for IT-related support while also helping to establish core workplace technology processes, systems, and standards.

You’ll play an important part in enabling productivity, supporting onboarding, and helping shape a modern, efficient tech environment.

Key Responsibilities

• Act as the first point of contact for all IT and workplace technology issues
• Troubleshoot and resolve employee technology issues in a timely and user-focused manner
• Support employee onboarding and offboarding from a technology perspective
• Work closely with internal teams and external vendors to resolve issues and manage services
• Develop and implement a structured IT ticketing system
• Manage the business hardware and software licensing needs
• Support the implementation of new tools and systems as the business evolves

The Type of Person We Are Looking For

• 3+ years in an IT support, service desk, or workplace technology role
• Strong hands-on knowledge of end-user hardware, operating systems, and common workplace applications
• Experience managing user accounts, licences, and access controls