Information Technology Support Specialist

Instantuw; Hertford; Hybrid; GBP 25,000 - GBP 35,000; Full time

Job summary

A tech-focused company is seeking a highly organised Tech Admin Assistant to streamline operations and provide technical support. The role requires strong attention to detail, problem-solving skills, and an eagerness to learn new technologies. Responsibilities include maintaining processes, troubleshooting, and ensuring data quality. The position offers hybrid working options and a supportive environment for growth with benefits such as a budget for learning and training.

Benefits

Hybrid work option

28 days annual leave

Learning & Training budget

Qualifications

• Ability to follow structured processes.
• Strong troubleshooting skills.
• Capable of managing recurring tasks.

Responsibilities

• Run and maintain regular processes accurately.
• Support troubleshooting of issues in scripts and tools.
• Assist with documentation improvement.

Skills

Strong attention to detail

Problem-solving

Organisational skills

Eagerness to learn

Basic understanding of web technologies

Tools

Automation tools

Version control (e.g. GitHub)

Job description

We’re looking for a highly organised and detail-oriented Tech Admin Assistant to join our team. This role sits at the intersection of technology and operations, ensuring that our core processes run smoothly while supporting the wider team with technical insight and problem-solving.

Responsibilities

• Run and maintain regular processes (daily, weekly, and monthly tasks) with a strong focus on accuracy and timeliness.
• Support troubleshooting of issues in scripts, code snippets, and web-based tools.
• Assist with documentation and continuous improvement of standard operating procedures.
• Monitor and maintain data quality, ensuring consistency across systems.
• Provide ad-hoc technical support to the wider team as required.
• Collaborate with developers and non-technical staff, acting as a bridge between process execution and technical understanding.
• Update registers with new information from various sources.

About You

• Strong attention to detail and ability to follow structured processes.
• Excellent problem-solving and troubleshooting skills.
• Strong organisational skills with the ability to manage recurring tasks effectively.
• Eagerness to learn and grow into more advanced technical responsibilities.
• Basic understanding of web technologies is essential.

Nice-to-Have

• Experience working with automation tools or scripts.
• Familiarity with version control (e.g. GitHub).
• Prior experience in an operational or technical support role.
• Worked within insurance sector.

Benefits / Perks of the Job

• Hybrid in Local Office (Hertford) or Remote (considered).
• 28 days per annum annual leave (plus any Public Holidays)
• Learning & Training budget (In-house training, CII, CPD)