Head Office

iiaa Ltd.; Greater London; Hybrid; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading skincare innovation company in Greater London is seeking an IT Administrator to provide support for a hybrid workforce. This role involves troubleshooting software and hardware issues, liaising with staff in person and remotely, and logging support requests into the IT Helpdesk system. The position is a six-month fixed-term contract with the potential to become permanent. Ideal candidates will have solid IT Helpdesk experience and excellent time management skills.

Qualifications

• Solid experience in an IT Helpdesk role providing deskside and remote support.
• Ability to troubleshoot software and hardware issues effectively.
• Experience logging calls in an IT Helpdesk system.

Responsibilities

• Provide IT administrator and support to an office-based and remote workforce.
• Troubleshoot software and hardware issues to ensure smooth BAU operations.
• Ensure all calls are logged into the IT Helpdesk system.

Skills

IT Helpdesk experience

Attention to detail

Time management

Remote Desktop Services (Microsoft RDS)

Tools

IT Helpdesk platform

Remote access tools

Job description

We are the home of scientifically proven, planet-positive skin health brands. Leading the way with science, innovation, and knowledge, we are proactively transforming how people feel in their skin.

Our founders David and Tracy have a pioneering vision to pro-actively transform the beauty industry through science, innovation, and education. This has led the way to better, scientifically proven, long-lasting results in skincare, and better business success for salon professionals and brand partners.

Uniquely, our brands work together as a whole to provide Feed, Fortify, Finish skincare solution. Advanced Nutrition Programme™ to feed the skin from within, Environ® to fortify the skin and et al. to finish. Eventis technology to support and enhance the journey to 100% skin health.

About this role

The role is to provide IT administrator and support to an office based and remote workforce. Liaising with staff members in person, via telephone, email and remote access tools.

Your role will involve troubleshooting any software and hardware issues to ensure smooth running of BAU operations, administration of IT documentation and liaising with the 3 rd party IT support company. You will resolve technical issues in a timely and effective manner whilst always providing a first-class level of service. To be considered for this role, you must have solid experience gained within an IT Helpdesk role providing deskside and remote support, assessing the complexity of an issue and dealing with it yourself or escalating to the Head of IT and a 3rd party IT support team.

You will ensure all calls are logged into the IT Helpdesk system and progress notes are added to all calls.

This role offers hybrid working, working four days a week in our head office (London SE1) and one day working from home.

This is a six-month fixed term contract (FTC) with the potential to go permanent for the right candidate.

Key Responsibilities

• Experience working in an IT Support/Helpdesk role
• Identifying and prioritising support requests by SLA
• Logging and updating support requests in the IT Helpdesk platform
• Use of remote access tools to aid with troubleshooting efforts
• Troubleshooting general software & hardware issues (workstations, laptops, printers)
• Providing deskside IT support & remote assistance as needed

Desired Skills and Experience

• Excellent attention to detail
• Excellent time management and organisational skills
• Genuine enthusiasm for working with technology
• Remote Desktop Services (Microsoft RDS)

Feel like you’re a good fit? Apply now.

We are committed to creating a work environment that doesn’t discriminate against age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation