Telecom Industry Architect for CRM & ServiceNow

ServiceNow; Staines-upon-Thames; Hybrid; GBP 70,000 - GBP 90,000; Full time

Job summary

A leading software provider in Staines-upon-Thames seeks an experienced Industry Architect - Telco to support enterprise clients. Your role is to design and implement tailored solutions that enhance business value using ServiceNow’s platform, collaborating closely with senior stakeholders. The ideal candidate will have substantial experience in telecommunications, strong problem-solving skills, and knowledge of industry trends and technologies.

Qualifications

• Proven experience as a Presales Architect or Solution Architect.
• Knowledge of telecommunications industry trends and processes.
• Strong problem-solving skills and ability to drive complex projects.

Responsibilities

• Engage with senior stakeholders to provide expert advice.
• Design solutions using ServiceNow products aligning with business needs.
• Proactively analyze workflows to improve business results.

Skills

Presales Architect

Solution Architect

Consultative Mindset

Stakeholder Management

Technical Acumen

User Experience

Analytical Skills

Education

Relevant certifications (e.g. ServiceNow, Salesforce)

Tools

ServiceNow

Customer Service Management (CSM)

Field Service Management (FSM)

IT Service Management (ITSM)

Job description

A leading software provider in Staines-upon-Thames seeks an experienced Industry Architect - Telco to support enterprise clients. Your role is to design and implement tailored solutions that enhance business value using ServiceNow’s platform, collaborating closely with senior stakeholders. The ideal candidate will have substantial experience in telecommunications, strong problem-solving skills, and knowledge of industry trends and technologies.