SIAM & Service Management Architect - Enterprise Solutions

Burberry; Leeds; On-site; GBP 70,000 - GBP 90,000; Full time

Job summary

A global luxury fashion brand in the United Kingdom is looking for a Service Management Architect/Solution Architect to define and govern service management solutions across a multi-supplier ecosystem. The ideal candidate will have extensive experience in IT architecture, a strong understanding of ITIL processes, and experience with ITSM platforms like ServiceNow. Responsibilities include ensuring architectural integrity and driving automation in service delivery. This role offers the opportunity to shape innovative service architectures and engage with diverse stakeholders.

Qualifications

• Extensive experience in IT architecture within a SIAM or multi-supplier environment.
• Proven ability to define architectural standards across complex service ecosystems.
• Familiarity with CMDB design and service mapping.

Responsibilities

• Define and maintain high-level service architecture and solution for SIAM.
• Lead design of technology and process architectures for service integration.
• Ensure architectural integrity and optimization of SIAM-related solutions.

Skills

IT architecture expertise

ITIL processes understanding

Stakeholder engagement

Strategic thinking

Data modeling

Tools

ServiceNow

BMC Remedy

Job description

A global luxury fashion brand in the United Kingdom is looking for a Service Management Architect/Solution Architect to define and govern service management solutions across a multi-supplier ecosystem. The ideal candidate will have extensive experience in IT architecture, a strong understanding of ITIL processes, and experience with ITSM platforms like ServiceNow. Responsibilities include ensuring architectural integrity and driving automation in service delivery. This role offers the opportunity to shape innovative service architectures and engage with diverse stakeholders.