Senior Manager, Expert Services — CRM & Industry Workflows

ServiceNow; Borough of Spelthorne; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A leading technology firm is seeking a Senior Manager to join its Expert Services organization. In this role, you will lead a team of consultants to implement and configure ServiceNow’s CRM & Industry Workflows products. Key responsibilities include providing business and technical leadership, managing multiple initiatives, and enhancing customer satisfaction. The ideal candidate has extensive experience in consulting, managing teams, and integrating AI into work processes. This position offers flexible work options and requires fluency in English.

Qualifications

• Experience in leveraging AI for decision-making and problem-solving.
• Experience managing professional services teams.
• Extensive consulting experience for complex organizations.
• Experience with ServiceNow technology workflows.
• Strong organizational and time management skills.

Responsibilities

• Lead and grow a team of experts for consulting and implementation.
• Support services sales teams to ensure accurate solutions.
• Promote continuous improvement in delivery materials.
• Manage multiple complex initiatives.
• Drive team productivity and customer satisfaction.

Skills

AI integration

Professional services management

Technical delivery

Interpersonal skills

Organizational skills

Communication skills

Team leadership

Fluency in English

Job description

A leading technology firm is seeking a Senior Manager to join its Expert Services organization. In this role, you will lead a team of consultants to implement and configure ServiceNow’s CRM & Industry Workflows products. Key responsibilities include providing business and technical leadership, managing multiple initiatives, and enhancing customer satisfaction. The ideal candidate has extensive experience in consulting, managing teams, and integrating AI into work processes. This position offers flexible work options and requires fluency in English.