Multi-Site CX Leader: Elevate Care & Membership

Nuffield Health Brentwood; Preston; On-site; GBP 36,000 - GBP 43,000; Full time

Job summary

A leading health and fitness organization is looking for a Multi-Site Customer Experience Manager based in Preston and Bolton. This role focuses on creating an exceptional customer service environment and managing the delivery of services across health and fitness lines. Responsibilities include leading teams, addressing customer feedback, and driving commercial success within the center. The ideal candidate should possess strong management skills and have a passion for enhancing the customer experience. The position offers a competitive salary and a comprehensive benefits package.

Benefits

Free gym membership

Health assessments

Retail discounts

Pension options

Qualifications

• Experience in managing customer-facing teams to deliver exceptional service.
• Ability to drive commercial success in revenue generating services.
• Strong leadership skills to promote a beneficiary-led service.

Responsibilities

• Lead and promote a beneficiary-led service.
• Manage the complaints process to agreed SLAs.
• Develop initiatives to drive customer satisfaction and increase future sales.

Job description

A leading health and fitness organization is looking for a Multi-Site Customer Experience Manager based in Preston and Bolton. This role focuses on creating an exceptional customer service environment and managing the delivery of services across health and fitness lines. Responsibilities include leading teams, addressing customer feedback, and driving commercial success within the center. The ideal candidate should possess strong management skills and have a passion for enhancing the customer experience. The position offers a competitive salary and a comprehensive benefits package.