Lead, Mail & Facilities Operations (London)

Warner Music Group; Greater London; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading global music company is seeking a Mail Room Lead in Greater London to oversee the delivery of logistics services, manage a dedicated team, and ensure a high level of customer service. The ideal candidate will have experience in a customer-facing environment, strong communication skills, and be proficient with Google Suite. This is an in-office position where maintaining a seamless mail room operation is critical to the team's success.

Qualifications

• Proven track record of working in a customer-facing environment.
• Hands-on approach to support and lead a team effectively.
• Ability to manage details and maintain accurate records.

Responsibilities

• Oversee the on-site mail room team and ensure effective service delivery.
• Track and manage contract costs with clear reporting.
• Administer Starters and Leavers process with the FM team.

Skills

Customer service

Communication skills

Team leadership

Spreadsheet management

Tools

Google Suite

Job description

A leading global music company is seeking a Mail Room Lead in Greater London to oversee the delivery of logistics services, manage a dedicated team, and ensure a high level of customer service. The ideal candidate will have experience in a customer-facing environment, strong communication skills, and be proficient with Google Suite. This is an in-office position where maintaining a seamless mail room operation is critical to the team's success.