Education IT Support Engineer - Hybrid, Impactful

RM plc; Greater London; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading education technology provider in Greater London is seeking an IT Support Engineer to provide top-tier support to educational users. This role involves working collaboratively with the service desk to resolve issues, ensuring a great customer experience, and maintaining various IT systems. Ideal candidates should possess strong troubleshooting skills and a passion for helping others. The position offers competitive pay with benefits and flexible working arrangements including hybrid options.

Benefits

Private medical healthcare

Life assurance

Group Personal Pension Plan

Voluntary benefits

Qualifications

• Experience in maintaining and supporting desktop and mobile devices.
• Familiarity with customer service and IT support.
• Understanding of ITIL methodologies is an advantage.

Responsibilities

• Deliver excellent service to customers.
• Assist with IT managed support service.
• Provide technical assistance to users.

Skills

Customer focus

Problem solving

Time management

Excellent communication skills

Troubleshooting

Teamwork

Technical knowledge

Tools

Microsoft 365

Google Workspace

ServiceNow

Job description

A leading education technology provider in Greater London is seeking an IT Support Engineer to provide top-tier support to educational users. This role involves working collaboratively with the service desk to resolve issues, ensuring a great customer experience, and maintaining various IT systems. Ideal candidates should possess strong troubleshooting skills and a passion for helping others. The position offers competitive pay with benefits and flexible working arrangements including hybrid options.