Hybrid IT Support Engineer – Education Tech

RM plc; Leeds; Hybrid; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading education technology firm in Leeds is looking for an IT Support Engineer to join their team. The successful candidate will provide exceptional support to education users, assist with IT services, and troubleshoot issues. Ideal for individuals passionate about technology and education, this role offers competitive pay and includes benefits such as private medical care and flexible working arrangements.

Benefits

Private medical healthcare

Life assurance

Group Personal Pension Plan

Hybrid working options

Voluntary benefits (e.g., dental plan, health assessments)

Qualifications

• A minimum of 1 year of IT support experience.
• Excellent troubleshooting skills and ability to diagnose issues.
• Strong communication skills both verbally and in writing.

Responsibilities

• Provide first-class support to education users.
• Assist the service desk with the delivery of IT managed support services.
• Resolve technical issues and ensure customer satisfaction.

Skills

Excellent customer focus

Problem solving

Time management skills

Communication skills

Troubleshooting

Ability to work with remote teams

Tools

Microsoft 365

Google Workspace

IT service desk ticketing systems (e.g. ServiceNow)

CompTIA A+

Job description

A leading education technology firm in Leeds is looking for an IT Support Engineer to join their team. The successful candidate will provide exceptional support to education users, assist with IT services, and troubleshoot issues. Ideal for individuals passionate about technology and education, this role offers competitive pay and includes benefits such as private medical care and flexible working arrangements.