Education IT Support Engineer — Hybrid Work

RM plc; Greater London; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading educational technology provider in the UK is seeking an IT Support Engineer to enhance the educational experience. You will deliver exceptional support to school users, troubleshoot technical issues, and assist in maintaining IT services. The position requires excellent customer service skills, strong problem-solving abilities, and knowledge of IT tools like Microsoft 365 and Google Workspace. A competitive salary plus benefits is offered, including hybrid work options and healthcare packages.

Benefits

Private medical healthcare

Life assurance

Performance-related bonus

Voluntary benefits such as additional annual leave

Qualifications

• Experience in maintaining and supporting Desktop & Mobile Devices.
• Familiarity with wired and wireless networking.
• Basic operational knowledge of ITIL methodology.

Responsibilities

• Provide technical assistance to school-based users.
• Assist the service desk with IT managed support service.
• Ensure great service delivery to customers.

Skills

Customer focus

Problem solving

Time management

Excellent communication skills

Troubleshooting

Tools

Microsoft 365

Google Workspace

IT service desk ticketing system (ServiceNow)

Job description

A leading educational technology provider in the UK is seeking an IT Support Engineer to enhance the educational experience. You will deliver exceptional support to school users, troubleshoot technical issues, and assist in maintaining IT services. The position requires excellent customer service skills, strong problem-solving abilities, and knowledge of IT tools like Microsoft 365 and Google Workspace. A competitive salary plus benefits is offered, including hybrid work options and healthcare packages.