Quality Assurance Specialist

Consortium of Lesbian, Gay, Bisexual and Transgender Voluntary and Community Organisations Limited; Bristol; Hybrid; GBP 31,000 - GBP 37,000; Full time

Job summary

A leading organization in financial administration in Bristol is seeking a Quality Assurance Specialist who speaks German. The role focuses on assessing customer service quality, coaching colleagues, and providing feedback for service improvement. Candidates should be fluent in both German and English, with strong communication abilities. The position offers a hybrid work model after probation, along with various employee benefits. Interested applicants must have the legal right to work in the UK.

Benefits

Hybrid work model

Performance-related bonus

Gym access

Free onsite parking

Health and wellbeing rewards

Qualifications

• Fluent in German and English is required.
• Strong understanding of customer service principles.
• Ability to coach and provide constructive feedback.

Responsibilities

• Assess quality of customer service interactions.
• Support staff development and performance improvement.
• Work within Data Protection guidelines.

Skills

Fluent German

Fluent English

Coaching and feedback

Quality assessment

Job description

Quality Assurance Specialist - German Speaking

Quality Assurance Specialist - German Speaking

Location: Bristol, United Kingdom

Job Type: Full-time

Highlighted points for this job

Location: Bristol (Hybrid after probation)

Salary: £31644 for shift 8am-9pm + monthly performance-related bonus & salary increase after probation

Role responsibilities include assessing quality of customer service and supporting staff development

Fluent German and English language skills required

Training lasts six weeks with no leave permitted during May & June

Location:Bristol (Hybrid after probation)

In this position, you’ll be based in the Bristol office for a 5 days a week and after successfully completing your probation, then have the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex

Interview Dates: W/C 23rd, 30th March, 6th & 13th April - onsite face to face - consisting of an interview, and a German language assessment

Start date: 18th May 2026-Permanent full time 37.5 hours – shifts are between 8am - 9pm

Salary: £31644 for shift 8am-9pm + monthly performance-related bonus & salary increase after probation

We give you a world of potential

Do you speak fluent German and are you ready to use your customer service skills to coach for quality improvement and to support performance and effectiveness of colleagues? We're looking for individuals who are passionate about building relationships and helping others. Your role will be to assess and evaluate the quality of work produced across the operational business units. This includes calls, correspondence, transactions and any other interaction deemed necessary to evaluate.

Take your first step into the financial industry with us. You'll be supported in developing new skills, and your pay will increase as you progress through our career framework. If you’re looking for a workplace that provides outstanding training and development, employee benefits, and a generous share plan scheme, join our dynamic team.

A role you will love

Computershare’s Operational teams are the voice of our business for customer enquiries. The service provided is on behalf of both our internal stakeholders and corporate clients and therefore the quality we deliver is paramount. Our ability to provide a professional, accurate, timely and efficient service, without incurring financial losses, ensures that we maintain the reputation of both Computershare and our clients.

The Quality Co-Ordinator may also be expected to work collaboratively across teams within the same department, as well as our Workforce planning teams and Resolution teams, supporting continuous improvement and project related activity related to the role.

Schedule:Monday to Friday, shifts between 8am and 9pm, and some bank holidays on a rotational basis. The position is open to candidates who are within an hour's commute of Bristol, BS99 6ZZ and requires a reliable internet connection at home.

Training:Training lasts six weeks with no leave permitted during May & June. After training, you'll work full-time in the office until completing your probationary period. Once probation is completed, you can switch to a hybrid schedule, with at least three days a week in the office.

Additional benefits of working onsite:Free onsite parking or use of the discounted bus fare of just £1.50 for travel to and from the office, access to our onsite gym (& fitness classes). Access to lockers, showers, and drying rooms so we’ve got you covered whether you use the gym, cycle to work or go for a lunchtime run! You’ll also have access to our breakfast bars, with free daily cereal and fruit. We also offer free tea, coffee, herbal drinks, fresh milk & squash.

What will you do & bring to the role?

Role responsibilities and previous experience required:

• Assess the quality of a wide range of customer enquiries/updates, ensuring Customer Service Representatives provide exceptional levels of service, up to date information and deliver first point resolutions
• Maintain a comprehensive working knowledge of processes and systems across all product lines
• Evaluate, record & assess the quality and performance during each call & correspondence/transactions summarising findings; providing coaching, advice and guidance based on audit finding
• Utilise findings constructively to provide support and subject matter expertise to update processes, procedures, providing feedback to our Technical Learning & Development teams where applicable.
• Develop job aids and other tools to assist the team in improving overall quality of interactions
• Support/motivate staff to achieve demonstrably improved results, providing intervention where necessary
• Work within Data Protection guidelines to ensure customer data is protected
• Act on ad-hoc requests from Quality Manager/relevant Contact Centre Manager to ensure quality standards are met
• Working in conjunction with Team Leaders to support improvement/development plans and provide quality performance updates

This role requires you to speak fluent German & English.

We’re unable to offer UK visa sponsorship for this role, so we’re looking for candidates who have the legal right to work in the United Kingdom.

Rewards designed for you

Flexibleworkto help you find the best balance between work and lifestyle.

Health and wellbeingrewards that can be tailored to support you and your family.

Invest in our businessby setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.

Extra rewardsranging fromrecognition awards and team get togethers to helping you invest in your future.

And more.Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare,visit computershare.com/careershub .

About Us

A company to be proud of

We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

About the Team

Since 1978, we’ve been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we’re now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.

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